Administrative Assistant - Emergency Duty Team

☞ South Gloucestershire Council

View: 108

Update day: 28-04-2024

Location: Yate South West

Category: Administrative / Clerical / Assistant

Industry: Government Administration

Position: Entry level

Job type: Full-time

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Job content

How You’ll Make a Difference

The Emergency Duty Team is an out of hours, generic duty social work team covering South Gloucestershire, B&NES, Bristol and North Somerset.

You will make a difference to our out of hours Emergency Duty Team by providing comprehensive administration support, with a strong customer service focus when speaking to EDT officers, other professionals and our service providers.

The rota is fixed and covers 4 weeks on a rolling basis. You will work primarily out of hours including evenings, weekends and bank holidays. Sunday’s will be paid as time and half and bank holidays will be paid as double time.

What will you be doing?
  • In the role you will deal with incoming communication into the team, including voicemail messages and e mails. You will enter information onto the call logging system and be our call handler during busy periods, taking messages from social workers and other council staff, health professionals, police, service providers and users.
  • You will liaise with providers of emergency accommodation and other services, to secure resources and organise payment.
  • You will provide exceptional administration skills, especially when dealing with correspondence, writing reports and maintaining client records.
  • You will be required to collate and complete statistical reports and data return spreadsheets.
  • You will ensure that financial records and procedures are maintained, including using invoicing and purchasing systems.
  • You will support the team with basic IT Issues.

What We Need From You
  • You will have an NVQ 2 or 3 GCSE’s grades C or above or equivalent qualification or equivalent relevant experience.
  • You will demonstrate a knowledge of processes and procedures and an understanding of relevant regulations, codes of practice and required outputs
  • You will have initiative and judgement to resolve day-to-day problems independently.
  • It is essential that you have proven written and verbal communication skills, including a strong focus on customer service.
  • You may have proven budget monitoring or numeracy skills.
  • We will require you to have a good level of IT skills knowledge and experience.

How a Career At South Gloucestershire Council Is Different

We know our team work best when they have balance in their lives and we offer genuine flexibility to help them achieve that work/life balance.

We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.

Office-based, you’ll be part of a team. If you need specialist expertise or just a bit of advice from someone who’s been there and done it, it’s right there for you.

As part of our benefits package you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.

We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.

We are committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults. Ensuring all our staff are given right skills, knowledge and support to recognise and respond effectively to potential abuse or neglect.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
  • We’re building and shaping communities which people are proud of
  • We’re working with the most vulnerable in our community to help them achieve what they want in life
  • We’re investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.

We’ve achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

We’re making a difference, be part of it!

For more information, please contact Bethany Gatehouse on email [email protected]

We have 2 limited term posts to fill until 31 January 2024.

Salary will be pro rated to hours worked.

Interviews to take place on Wednesday 26th July 2023.
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Deadline: 12-06-2024

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