Immigration Officers – Immigration Enforcement National Command and Control Unit

☞ Home Office

View: 111

Update day: 07-05-2024

Location: Manchester North West

Category: Legal / Contracts Part-time

Industry: Government Public Administration

Job type: Full-time, Part-time, Permanent

Salary: £24,883 - £27,372 a year

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Job content

Reference number

136750

Salary

£24,883 - £27,372

Grade

Executive Officer

Contract type

Permanent

Business area

HO - Immigration Enforcement

Type of role

Operational Delivery

Working pattern

Full-time, Part-time, Shift Working

Number of posts

11

Location

Manchester - Soapworks

About the job

Summary

The first duty of the government is to keep citizens safe and the country secure. The Home Office has been at the front line of this endeavour since 1782. As such, the Home Office plays a fundamental role in the security and economic prosperity of the United Kingdom.

The Home Office mission is fundamentally important: to keep Britain’s streets safe and its borders secure. Each and every member of the Home Office plays a part in making that happen.

Immigration Enforcement is an operational command of the Home Office. It was set up on 1st April 2012.

Immigration Enforcement is a professional law enforcement organisation that works with cross-Government partners and drives action across the Border, Immigration and Citizenship system. Immigration Enforcement’s vision is to reduce the size of the illegal population and the harm it causes; This vision is supported by 3 core objectives to:

  • Prevent migrants from entering the UK illegally and overstaying.

  • Deal with threats associated with immigration offending.

  • Encourage and enforce the return of illegal migrants from the UK.

We are made up of over 5000 staff operating across all of the UK; 7 immigration removal centres, 1200 uniformed arrest-trained officers; over 450 criminal and financial investigation staff; an overseas network of risk and liaison officers, an intelligence division providing services to the whole of the immigration system, and case-working teams.

Immigration Enforcement prides itself on being an open and supportive workplace. We actively embrace diversity and promote equality of opportunity, to enable us to reflect the communities that we serve. We provide people with the opportunity to work at pace and deliver in stretching roles. You will learn a lot in your day to day work – but we also provide excellent wider learning and development opportunities.

This is an exciting opportunity for the right candidate to develop and embed a wide range people and engagement skills within a high performing team, delivering what is required to continue to make the team a great place to work and to support staff and senior managers in delivery.

Job description

The Immigration Enforcement National Command and Control Unit (NCCU) is the 24/7 Immigration Enforcement (IE) central point of contact for all UK Police Forces. We work with partners nationwide to enforce immigration laws fairly; protect and safeguard the vulnerable; and act to apprehend illegal migrants and Foreign National Offenders. Our unit also takes the lead on critical incident coordination and support across IE.

Working in a contact centre environment, where you will spend the majority of your time, working as part of a team dealing with c11,000 enquiries over the telephone.

At NCCU our vision is to be the central point of contact for Police and a centre of excellence within IE.

We are looking for someone with strong personal resilience, who can work in a fast-paced demand driven contact centre type environment. You will have a strong team ethic that will allow you to support your colleagues and achieve our overall aims.

You will be located at the Soapworks, Manchester and under Home Office hybrid working practices you will be required to attend this base location an average of 50% of your working hours, subject to the lifting of current Covid-19 restrictions. Successful candidates will be able to obtain further information from their line manager.

Part time / full time working pattern
The post is open to both full and part time staff. All staff are required to work the full length and range of shifts.

Uniform
The NCCU is a uniformed unit and therefore any successful applicant will be required to wear the appropriate uniform whilst working in the office.

Parking availability at the office location
Applicants applying for this vacancy may wish to note that only limited car parking is available and is prioritised for staff working particularly early or late shifts and those working nights and weekends. No permanent car parking is available, and it will be individuals’ responsibility to make the necessary arrangements, to use public transport or other forms of travel.

Fixed Rota
NCCU operates 24/7 365 days a year and the successful candidate will be required to work shifts including unsociable hours, weekends and Bank Holidays. A fixed rota allows staff to have a 12-month forecast of their shifts. This allows for team working, greater interaction with your line manager and planning for personal commitments, childcare and social events

Responsibilities

We are looking for a candidate who can

  • Demonstrate that they have strong personal resilience. This is a key element in being able to undertake the role – some of the enquiries you deal with will be traumatic and upsetting.

  • Demonstrate the ability to work in a demanding, fast paced and pressurised working environment.

  • Demonstrate the ability to prioritise demands and be able to effectively deal with a number of enquiries concurrently.

  • Demonstrate strong communication skills with an ability to work quickly and build rapport with colleagues and partners.

  • Ability to work a range of shifts including early and late starts, nightshifts and weekends. Additionally, to work a proportion of public holidays. There may be a requirement to undertake some travel across the UK.

  • Flexibility required to undertake short notice shift changes. This post is advertised on Home Office annual working terms and conditions and attracts an annual allowance (AHA) which is currently 38%.

  • Is committed to continuous improvement and the delivery of best practice.

  • Is flexible, adaptive and creative in solving problems and dealing with change.

  • Is committed to making NCCU a great place to work.

Essential Criteria:

This is a demanding role which will require the candidate to:

  • Have flexibility in their approach as they must be able to prioritise their work to meet tight deadlines and enquiries. Have personal resilience to demonstrate an ability to deal with what can be upsetting and traumatic calls.

  • Have excellent negotiating and decision-making skills.

  • Have strong communication skills (both verbally and written) with all key stakeholders, presenting their findings to a high standard at all levels of seniority.

  • Work at fast pace in a demanding and pressurised working environment.

Behaviours

We’ll assess you against these behaviours during the selection process:

  • Leadership
  • Making Effective Decisions
  • Managing a Quality Service

Benefits

  • Learning and development tailored to your role.

  • An environment with flexible working options.

  • A culture encouraging inclusion and diversity.

  • A Civil Service pension.
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Deadline: 21-06-2024

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