Immigration Enforcement - Reporting Offender Management (ROM) AO Leeds

☞ Home Office

View: 106

Update day: 07-05-2024

Location: Leeds Yorkshire and the Humber

Category: Legal / Contracts Part-time

Industry: Government Public Administration

Job type: Full-time, Part-time, Permanent

Salary: £21,431 a year

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Job content

Reference number

128165

Salary

£21,431

Grade

Administrative Officer

Contract type

Permanent

Business area

HO - Immigration Enforcement

Type of role

Administration / Corporate Support

Working pattern

Full-time, Part-time

Number of posts

1

Location

Leeds

About the job

Summary

The first duty of the government is to keep citizens safe and the country secure. The Home Office has been at the front line of this endeavour since 1782. As such, the Home Office plays a fundamental role in the security and economic prosperity of the United Kingdom.

The Home Office mission is fundamentally important: to keep Britain’s streets safe and its borders secure. Each and every member of the Home Office plays a part in making that happen.

Immigration Enforcement is an operational command of the Home Office. It was set up on 1st April 2012.

Immigration Enforcement is a professional law enforcement organisation that works with cross-Government partners and drives action across the Border, Immigration and Citizenship system.

Immigration Enforcement’s vision is to reduce the size of the illegal population and the harm it causes; This vision is supported by 3 core objectives to:

  • Prevent migrants from entering the UK illegally and overstaying

  • Deal with threats associated with immigration offending

  • Encourage and enforce the return of illegal migrants from the UK

Immigration Enforcement prides itself on being an open and supportive workplace. We actively embrace diversity and promote equality of opportunity, to enable us to reflect the communities that we serve. We provide people with the opportunity to work at pace and deliver in stretching roles. You will learn a lot in your day to day work – but we also provide excellent wider learning and development opportunities.

This is an exciting opportunity for the right candidate to develop and embed a wide range people and engagement skills within a high performing team, delivering what is required to continue to make the team a great place to work and to support staff and senior managers in delivery.

Job description

You will form part of the Immigration Enforcement team, with the majority of your role working within (but not restricted to) the Reporting Centre team. The team are an integral part of the Immigration Enforcement and play a key role in detaining and removing those that remain illegally in the UK, promoting a compliant environment and encouraging voluntary departure. Successful candidates will undertake a range of duties, which support this strategy.

Reporting teams are responsible for achieving three key objectives:

  • Meaningful contact that encourages voluntary return

  • Management of a reporting population that drives compliance

  • Progression of cases towards removal or other case conclusion

Reporting Centres are a fast-moving, reactive environment, requiring strong organisational and management skills, as well as being able to make quick well-judged decisions.

Successful candidates will be required to work across all Immigration work streams including:

  • Offender Management – Conducting face-to-face interviews

  • Front facing – Interaction with customers and internal stakeholders. This will also include the detention management processes

  • Front Office –Managing the reporting population, dealing with queries, complaints, signposting, allocating and interventions

  • Workflow – Progressing cases to conclusion

  • General office tasks including answering the phone, inbox management etc

  • Operational support – Working with Immigration Enforcement teams

This role can be physically demanding at times, and therefore you will be required to undertake suitable personal safety training to Level 2

Successful candidates will be required to wear full uniform.

Due to the nature of the role there will be occasions when you will be required to work later than the scheduled working day. Applicants should take this into consideration when applying.

We are looking for people to join us who:

  • Are able to confidently manage potentially difficult and challenging situations

  • Are flexible and adaptive to change

  • Can work in an organised manner to deliver on time and to a high standard

  • Are able to remain focused on delivery under pressure

  • Are able to actively seek information from offenders to understand their needs

  • Are committed to continuous improvement

  • Have a strong sense of personal ethics and honesty

Reporting Centre teams are undergoing a period of transformation. This is an exciting period of change that will bring additional opportunity to learn and develop within the role. There is a greater operational emphasis, responsibility and contribution to Immigration Enforcement’s priorities. If you are an individual who is adaptable to change, flexible and thrives on challenge then you are encouraged to apply.

Responsibilities

  • Maintaining contact management with those who are required to report

  • Undertaking detentions of offenders

  • Actively participating in team performance meetings

  • Updating systems

  • Creating and issuing reporting restrictions and serving decisions and notices

  • Dealing with enquires/complaints by phone or correspondence

  • Conducting face to face interviews to gain further information, being able to deal appropriately with resistance and having challenging conversations

  • Working collaboratively and developing strong working relationships across all relevant teams and stakeholders to deliver business outcomes

  • Supporting the operational enforcement teams as required

  • Answering the Reporting Centre telephone, dealing with queries & making telephone calls to customers where appropriate and logging conversations onto HO systems including any follow up actions

  • Travel Ticket allocation and reimbursement – requiring the use of Home Office systems

  • Administering Police Reporting, including data management of local records

This list is not exhaustive, and you will be required to complete other activities as part of your daily routines.

Essential Criteria

  • Customer Service Experience

Behaviours

We’ll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Delivering at Pace
  • Seeing the Big Picture
  • Working Together

Benefits

  • Learning and development tailored to your role

  • An environment with flexible working options

  • A culture encouraging inclusion and diversity

  • A Civil Service pension
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Deadline: 21-06-2024

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