Border Force - Central Region - Inland Border Command Operational Support Officer - Apprenticeship

☞ Home Office

View: 106

Update day: 07-05-2024

Location: Coventry West Midlands

Category: Legal / Contracts Part-time

Industry: Government Public Administration

Job type: Full-time, Part-time, Apprenticeship

Salary: £21,431 - £25,626 a year

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Job content

Reference number

125412

Salary

£21,431 - £25,626
National: £21,431 - London: £25,626

Grade

Administrative Officer

Contract type

Permanent
Apprenticeship

Business area

HO - Border Force

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts

4

Location

International Hub - Coventry, World Distribution Centre - Slough

About the job

Summary

The Home Office is here to make the UK safer. Border Force is a Law Enforcement arm of the Home Office with primary responsibility for UK Border Security, including counter terrorism, immigration and customs matters.

We are responsible for handling the UK border control by implementing immigration and customs regulations and working with the wider Home Office on counter terrorism, organised crime, modern slavery and trafficking. Border Force has five operational regions in the UK: North, Central, Heathrow, South and South East & Europe. These regions have responsibility for securing the border 24 hours a day, 365 days a year at the UK’s 140 seaports, airports, 200+ general aviation ports, postal depots and international rail network. This includes the Eurostar from Brussels and Paris to St Pancras International and the Eurotunnel from Coquelles to Cheriton, where Border Force has juxtaposed controls.

This is a fantastic opportunity to be part of a team that both protects and enhances the UK economy. Our work is varied and rewarding, attracting people from all backgrounds and walks of life.

Job description

What is an Apprenticeship?

Apprenticeships are designed to strengthen capability in the Civil Service by developing skilled professionals in priority areas. They provide a unique opportunity to combine formal learning and development with on-the-job experience. The apprenticeship qualification is transferable across the Home Office and is not just specific to Border Force.

Why apply for an Apprenticeship with Border Force?

This apprenticeship offers you a fantastic opportunity to learn, earn and develop your skills. If successful, you will be joining over 280,000 people in the Operational Delivery Profession across Government who have the vital job of keeping the UK running and make a real difference to people’s lives.

This role gives you an opportunity to:
  • Be in a position to positively affect some of the challenges facing the UK today;
  • Gain nationally recognised qualifications including Level 3 Award in Operational Delivery;
  • Develop a wide range of skills and experience that will prepare you for a career both inside and outside the Civil Service.

Length of Apprenticeship

The apprenticeships will take up to 18 months to complete and you will serve a period of probation. You will join the Home Office on a permanent contract and will be appointed at AO grade.

We rely on diversity of culture and thought to deliver our goals. To ensure we can do that, we seek talented, qualified employees throughout our organisation, regardless of race, colour, sexual orientation, gender, gender identity and expression, nationality, religion, age, disability, marital status or any other protected characteristic.

Because of the work we do and the places we work, Border Force staff can operate in sometimes difficult and pressurised environments. For this role being adaptable and making well balanced decisions is key. A career in Border Force can be extremely rewarding and you will be supported through a training programme of several courses. Your training period is crucial to preparing you for your initial career as a Border Force Apprentice/Assistant Officer.

Attendance will be in line with the Flexi Time system with the range of working hours spanning from 07:00 - 18:00 Monday to Friday.

Responsibilities

As a Border Force Operational Support Apprentice, the role is varied and may include but is not limited to the following;

Supporting the business unit by;
  • Ordering stationery and uniform for the unit.
  • Managing the units post in and out and providing communications and updates to the unit.
  • Conducting stock checks and vehicles checks.
  • Maintaining an inbox and answering switchboard calls, prioritising queries and escalating these when necessary.
  • Monitoring and reporting faulty equipment.
  • Supporting the wider team with estates and health and safety matters as and when required.
  • Processing queries and correspondence from the public.

Supporting the anti-smuggling teams by;
  • Processing seizure casework and preparing cases for further investigation.
  • Assist in the control of the secure lock-up for seized goods and their subsequent disposal.
  • Providing evidence in statement form and giving evidence in court.
  • Contribute towards the protection of a professional chain of evidence from seizure to court by assisting with police handovers, producing official notebook entries and accurately updating departmental databases.
  • Develop and maintain effective working relationships with the anti-smuggling teams and other external stakeholders including intelligence teams and non-departmental agencies/law authorities.
  • Although the role will be office based, there will be occasions where a need to work in an operational environment is required. This working environment is a “factory floor” type of environment. Applicants will need to be physically fit enough to climb stairways and work in an area where there is moving machinery. A degree of manual handling of parcels up to 30kg could be involved.

Essential Criteria
  • Strong interpersonal skills and ability to be confident when working with the public;
  • Experience as a team-player, supporting colleagues and team members to deliver key outcomes;
  • The ability to plan, collaborate, and deliver, including through others, to short deadlines;
  • Good written and oral communication and data entry skills.

Qualifications

You must hold two GCSEs, Grade A-C in Maths and English. Please note that we will also accept equivalent qualifications at the same level achieved from a wide range of formal academic and vocational training providers as determined by Ofqual, including, for example, qualifications obtained in Scotland or some BTEC and higher level NVQs. You must have already been awarded the qualification(s) and must be able to provide your certificate(s) at interview.

Behaviours

We’ll assess you against these behaviours during the selection process:

  • Delivering at Pace
  • Communicating and Influencing
  • Working Together

We only ask for evidence of these behaviours on your application form:

  • Delivering at Pace

Benefits

  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension
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Deadline: 21-06-2024

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