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Administration Officer
View: 107
Update day: 01-06-2024
Location: Salford North West
Category: Legal / Contracts
Industry: Government Public Administration
Job type: Full-time, Permanent
Salary: £21,681 a year
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Job content
Details
Reference number
193860
Salary
£21,681
Grade
Administrative Officer
Contract type
Permanent
Business area
HO - Borders and Enforcement
Type of role
Operational Delivery
Working pattern
Flexible working, Full-time
Number of posts
1
Location
Salford
About the job
Summary
The first duty of the government is to keep citizens safe and the country secure. The Home Office has been at the front line of this endeavour since 1782. As such, the Home Office plays a fundamental role in the security and economic prosperity of the United Kingdom.
The Home Office mission is fundamentally important: to keep Britain’s streets safe and its borders secure. Each and every member of the Home Office plays a part in making that happen.
Immigration Enforcement is an operational command of the Home Office. It was set up on 1st April 2012.
Immigration Enforcement is a professional law enforcement organisation that works with cross-Government partners and drives action across the Border, Immigration and Citizenship system. Immigration Enforcement’s vision is to reduce the size of the illegal population and the harm it causes; This vision is supported by 3 core objectives to:
Immigration Enforcement prides itself on being an open and supportive workplace. We actively embrace diversity and promote equality of opportunity, to enable us to reflect the communities that we serve. We provide people with the opportunity to work at pace and deliver in stretching roles. You will learn a lot in your day to day work – but we also provide excellent wider learning and development opportunities.
This is an exciting opportunity for the right candidate to develop and embed a wide range people and engagement skills within a high performing team, delivering what is required to continue to make the team a great place to work and to support staff and senior managers in delivery.
The Home Office mission is fundamentally important: to keep Britain’s streets safe and its borders secure. Each and every member of the Home Office plays a part in making that happen.
Immigration Enforcement is an operational command of the Home Office. It was set up on 1st April 2012.
Immigration Enforcement is a professional law enforcement organisation that works with cross-Government partners and drives action across the Border, Immigration and Citizenship system. Immigration Enforcement’s vision is to reduce the size of the illegal population and the harm it causes; This vision is supported by 3 core objectives to:
- Prevent migrants from entering the UK illegally and overstaying
- Deal with threats associated with immigration offending
- Encourage and enforce the return of illegal migrants from the UK
Immigration Enforcement prides itself on being an open and supportive workplace. We actively embrace diversity and promote equality of opportunity, to enable us to reflect the communities that we serve. We provide people with the opportunity to work at pace and deliver in stretching roles. You will learn a lot in your day to day work – but we also provide excellent wider learning and development opportunities.
This is an exciting opportunity for the right candidate to develop and embed a wide range people and engagement skills within a high performing team, delivering what is required to continue to make the team a great place to work and to support staff and senior managers in delivery.
Job description
You will form part of the Manchester Immigration Enforcement team, working alongside the Arrest, Joint Working and Reporting teams.
Reporting teams are responsible for the attendance and management of a large number of Immigration cases who due to their current circumstances and conditions of their Immigration bail are required to maintain contact with the Home Office, this is the reporting population.
For Project Advenus and the Manchester ICE Joint Working Team, the AO role position requires completing administration tasks to support the EO and wider Manchester ICE team where necessary in tackling foreign national offenders/Immigration offenders in the UK.
Successful candidates can expect to carry out the following:
This list is not exhaustive, and you will be required to complete other activities as part of your daily routines.
Reporting teams are responsible for the attendance and management of a large number of Immigration cases who due to their current circumstances and conditions of their Immigration bail are required to maintain contact with the Home Office, this is the reporting population.
For Project Advenus and the Manchester ICE Joint Working Team, the AO role position requires completing administration tasks to support the EO and wider Manchester ICE team where necessary in tackling foreign national offenders/Immigration offenders in the UK.
Successful candidates can expect to carry out the following:
- Maintaining contact management with those who are required to report
- Actively participating in team performance meetings
- Updating systems
- Creating and issuing reporting restrictions and serving decisions and notices
- Dealing with enquires/complaints by phone or correspondence
- Conducting face to face interviews to gain further information, being able to deal appropriately with resistance and having challenging conversations
- Working collaboratively and developing strong working relationships across all relevant teams and stakeholders to deliver business outcomes
- Supporting the operational enforcement teams as required
- Answering the Reporting Centre telephone, dealing with queries & making telephone calls to customers where appropriate and logging conversations onto HO systems including any follow up actions
- Travel Ticket allocation and reimbursement – requiring the use of Home Office systems
- Administering Police Reporting, including data management of local records
This list is not exhaustive, and you will be required to complete other activities as part of your daily routines.
Responsibilities
You will form part of the Immigration Enforcement team, with the majority of your role working within (but not restricted to) the Reporting Centre team. The team are an integral part of the Immigration Enforcement and play a key role in detaining and removing those that remain illegally in the UK, promoting a compliant environment and encouraging voluntary departure. Successful candidates will undertake a range of duties, which support this strategy.
Reporting teams are responsible for achieving three key objectives:
Successful candidates will be required to work across all Immigration work streams including:
This role can be physically demanding at times, and therefore you will be required to undertake suitable personal safety training to Level 2.
Successful candidates will be required to wear full uniform.
Due to the nature of the role there will be occasions when you will be required to work later than the scheduled working day. Applicants should take this into consideration when applying.
Essential Criteria:
We are looking for people to join us who:
Desirable Criteria:
Reporting teams are responsible for achieving three key objectives:
- Meaningful contact that encourages voluntary return
- Management of a reporting population that drives compliance
- Progression of cases towards removal or other case conclusion
- Reporting Centres are a fast-moving, reactive environment, requiring strong organisational and management skills, as well as being able to make quick well-judged decisions.
Successful candidates will be required to work across all Immigration work streams including:
- Offender Management – Conducting face-to-face interviews
- Front facing – Interaction with customers and internal stakeholders. This will also include the detention management processes
- Front Office –Managing the reporting population, dealing with queries, complaints, signposting, allocating and interventions
- Workflow – Progressing cases to conclusion
- General office tasks including answering the phone, inbox management etc
- Operational support – Working with Immigration Enforcement teams
This role can be physically demanding at times, and therefore you will be required to undertake suitable personal safety training to Level 2.
Successful candidates will be required to wear full uniform.
Due to the nature of the role there will be occasions when you will be required to work later than the scheduled working day. Applicants should take this into consideration when applying.
Essential Criteria:
We are looking for people to join us who:
- Are able to confidently manage potentially difficult and challenging situations
- Are flexible and adaptive to change
- Can work in an organised manner to deliver on time and to a high standard
- Are able to remain focused on delivery under pressure
- Are able to actively seek information from offenders to understand their needs
- Are committed to continuous improvement
- Have a strong sense of personal ethics and honesty
- Have a Customer Service background
Desirable Criteria:
- Immigration Enforcement knowledge or background
Behaviours
We’ll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Working Together
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension
Things you need to know
Security
Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.
See our vetting charter.
See our vetting charter.
People working with government assets must complete basic personnel security standard checks.
Medical
Successful candidates will be expected to have a medical.
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
After submission of the first stage of your application you will be invited to complete a Civil Service Judgement Test. If you successfully pass the test, you will be invited to complete the final stage of the application.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 29 March 2022. If you fail to complete the online test before the deadline your application will be withdrawn.
Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the Civil Service Jobs website.
As part of the application process you will be asked to complete a CV and Personal Statement (Max Word Limit: 500).
Further details around what this will entail are listed on the application form.
Please note your personal statement should concisely explain, in no more than 500 words, your motivation for applying to this role, and evidencing how you meet the essential criteria listed on the Job Specification.
CVs will not be marked.
In the event that there is a high volume of applications, a short sift will be conducted on the personal statement and lead behaviour – “Making Effective Decisions”. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to interview.
Candidates shortlisted will be invited to an interview which will be a blended approach of strength-based questions (no preparation necessary) and behaviour-based questions.
Sift and Interview dates
Sift to commence from 31st March 2022.
Interviews will commence from 20th April 2022.
We are closely monitoring the situation regarding Coronavirus, and will be following Central Government advice as it is issued, as such you will be invited to attend a video interview utilising Skype for Business or Microsoft Teams. Where restrictions allow interviews may be carried out face to face in the future.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
PLEASE NOTE: Due to time constraints we may not be able to offer alternative interview date(s). It is therefore expected that candidates who are successful at sift stage will make themselves available during the above time frame given.
Further information
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.
If you will be doing this, please advise Government Recruitment Service of your intention by emailing, Pre EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
A reserve list may be held for a period up to 12 months from which further appointment may be made.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at here
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
A Great Place to Work for Veterans
These roles are included in the pilot phase of this Initiative, which is aimed at encouraging veterans from the armed services into public sector roles.
For more information and eligibility requirements please visit here
Landing page: "https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans"
Feedback
Feedback will only be provided if you attend an interview or assessment.
After submission of the first stage of your application you will be invited to complete a Civil Service Judgement Test. If you successfully pass the test, you will be invited to complete the final stage of the application.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 29 March 2022. If you fail to complete the online test before the deadline your application will be withdrawn.
Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the Civil Service Jobs website.
As part of the application process you will be asked to complete a CV and Personal Statement (Max Word Limit: 500).
Further details around what this will entail are listed on the application form.
Please note your personal statement should concisely explain, in no more than 500 words, your motivation for applying to this role, and evidencing how you meet the essential criteria listed on the Job Specification.
CVs will not be marked.
In the event that there is a high volume of applications, a short sift will be conducted on the personal statement and lead behaviour – “Making Effective Decisions”. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to interview.
Candidates shortlisted will be invited to an interview which will be a blended approach of strength-based questions (no preparation necessary) and behaviour-based questions.
Sift and Interview dates
Sift to commence from 31st March 2022.
Interviews will commence from 20th April 2022.
We are closely monitoring the situation regarding Coronavirus, and will be following Central Government advice as it is issued, as such you will be invited to attend a video interview utilising Skype for Business or Microsoft Teams. Where restrictions allow interviews may be carried out face to face in the future.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
PLEASE NOTE: Due to time constraints we may not be able to offer alternative interview date(s). It is therefore expected that candidates who are successful at sift stage will make themselves available during the above time frame given.
Further information
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.
If you will be doing this, please advise Government Recruitment Service of your intention by emailing, Pre EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
A reserve list may be held for a period up to 12 months from which further appointment may be made.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at here
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
A Great Place to Work for Veterans
These roles are included in the pilot phase of this Initiative, which is aimed at encouraging veterans from the armed services into public sector roles.
For more information and eligibility requirements please visit here
Landing page: "https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans"
Feedback
Feedback will only be provided if you attend an interview or assessment.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name :
Nisha Tirmizi
Email :
Nisha.Tirmizi@homeoffice.gov.uk
Recruitment team :
Email :
HOrecruitment.grs@cabinetoffice.gov.uk
Online test instructions
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on (29/03/2022). If you fail to complete the online test before the deadline your application will be withdrawn.
Further information
If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance HORecruitment.GRS@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.
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Deadline: 16-07-2024
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