Senior Customer Service Account Manager

☞ NSF International

View: 104

Update day: 28-05-2024

Location: Blackwood Wales

Category: Administrative / Clerical / Assistant Consulting / Customer Service

Industry: Public Safety

Position: Associate

Job type: Full-time

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Job content

Are you a dedicated, and customer focused individual, looking for a new challenge in a global organisation?

We are looking for a Senior Customer Service Account Manager to join our testing Lab in Oakdale, South Wales, who will be the first point of contact for our key clients, coordinating and managing our services to ensure customer satisfaction. You will liaise with a variety of internal stakeholders, as well as building and nurturing external client relationships, developing client-specific solutions to their needs, and helping to assure clients compliance with certification requirements.

If you have experience working within an Account Management/Customer Service type role, we would like to hear from you!

The candidate we are looking for:

  • Experience in a client-facing role preferably in a services/manufacturing industry
  • Committed to service excellence
  • Result oriented
  • Great attention to detail
  • Strong interpersonal & communication skills
  • Ability to autonomously manage and take ownership of projects
  • Ability to look for solutions to assist the clients
  • Excellent organisational and coordination skills
  • Collaborative mindset, able to work as part of a team
  • Excellent knowledge and use of Microsoft Office suite
  • Willingness and ability to travel

What NSF offers you:

In this role, you will have the opportunities to work with a close-knit team of experts, and liaise with a number of different stakeholders, performing a key role within our global business. You will be given ongoing training to learn our unique business and will be given development opportunities to support your career progression and goals.

Apply now and send us your CV and cover letter. Come join our team, we look forward to hearing from you!

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Deadline: 12-07-2024

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