Operations Manager

Do you have proven managerial experience and the confidence to motivate, drive and lead a team?

Are you committed to providing the highest levels of customer service?

If so, we want to hear from you!

A new and exciting opportunity has arisen to join our Penzance store as a full-time permanent Operations Manager.

You will inspire, motivate and lead their team in maximising the business centre’s sales performance, and in delivering exceptional levels of customer service to both internal and external customers. You will assume primary responsibility for the daily planning, organisation and follow up of all activities within the branch operational support areas and will play an integral part in supporting the Business Centre Manager (BCM) in the day-to-day operation of the store.

Responsibilities;

• Acting as Duty Manager and taking full responsibility for the store in the absence of the Business Centre Manager.

• People development / management, succession and skillset.

• Communicate safe working practices across the operations group.

• Conduct assurance activity to ensure compliance with safe working practices.

• Identify need and drive all training activity for Operations team.

• Review recruitment needs in line with business need for Operations team and make sure correct process followed.

• Monitor staff levels to assure correctly reflecting the needs of the business.

• Accountable for ensuring all processing tasks are completed accurately and to schedule; inc. banking, reporting, gap scan, pick list, price integrity, order management, stock file integrity, credit claims, invoices and all necessary investigation.

• Management of the correct process and handling of all deliveries and replenishment.

• Planning of all promotional changes, campaigns and Visual Merchandising.

• Accountability for operational health and safety compliance.

  
  

About You;

• You’ll have a passion for retail and a passion for agriculture!

• Experience in stock control with the ability to analyze and report on data is essential.

• You’ll have at least 2 years management experience, gained either within a store based retail role or in a hospitality environment and have been responsible for managing a team of at least 10 people. Ideally, you’ll have experience in a similar, fast-paced environment where you’ve taken a hands-on approach.

• You’ll have a proven track record of delivering high standards and great results!

• You’ll be a people person and a real team player and this combined with your excellent communication skills enables you to really engage and inspire a team.

• You’ll be commercially focused and proactive in your approach.

  
  

What’s in it for you:

You can expect to work as part of a great team with opportunities for training and development, we’re offering a competitive salary and benefits package.

• Scottish Widows contributory Pension – company will match up to 5%

• Up to 25% staff discount in store

• Free parking on site

• 33 days holiday inclusive of bank holidays

• Excellent training and development opportunities

• Plenty of career progression opportunities

• Salary Finance

• Life Assurance

• Employee Assistance Programme with Retail Trust

  
  

Please note, this vacancy may close prior to the expiry date if we have received a suitable number of applications.