Customer Liaison Officer

Closing date: Sunday 22 January 2023

Interview date: Thursday 2 February 2023

We’re looking for a Customer Liaison Officer to provide a key link between tenants, contractors, client and consultants; and to represent customers in all matters relating to the Investment and maintenance Programmes.

Key responsibilities:

• Actively seek customers views and promote their participation in consultation processes; This will include attending and, where appropriate, organising, chairing and taking minutes at the meetings;

• Assist in the preparation of questionnaires in order to ascertain customers views on proposed programmes and other relevant matters.

• Assist in organising surveys and liaise between parties.

• Carry out home visits to discuss participation and consultation issues;

• Ensure customers are provided with all necessary information and kept up to date on ongoing or upcoming works.

• Promote best practice in ‘Safe Guarding’ customers of the Housing Group

• Arrange decants where necessary, liaising with all parties to ensure a smooth transition with service connections, photos, removals and storage.

• Carry out administrative and clerical tasks associated with the post

• Assist in maintaining and developing the computerised database of the WCHG properties

The successful candidates will:

• Understanding of effective customer liaison in the context of major improvement and maintenance programmes

• Experience of working directly and effectively with social housing customers in the context of large-scale maintenance or Investment programmes

• To have an understanding of health & safety regulations and working practices relating to construction sites

• Experience of establishing effective working relationships with other officers, outside agencies and resident groups

• To have sound organisational and administrative skills including practical use of ICT systems

Please note you will need to be flexible in approach in regard to working hours and willing to work evenings and weekends when required. You must hold a full driving licence and have access to a vehicle for business use or other practical and efficient means of transportation to all areas within the subsidiary stock locations.

This is a fantastic opportunity to join our journey in making a real impact to Wythenshawe’s customers and communities… but more than that, with every job role comes a competitive salary, great pension scheme, holidays that increase with each year of service (plus the option to buy additional leave), flexible working, health and wellbeing support, mental health support and training and development with professional membership fees relating to job role paid for.

Other benefits included:

• Life assurance

• Healthy living benefit of £15 per month for example towards gym fees or Leisure Learning

• Car leasing scheme following successful probation period

• Cycle to work scheme as above

• Employee assistance programme and separate medical plan and other benefits discounts off retail and cinema tickets

• Eye care vouchers

If you would like to know more, please see job description and person specification.

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our tenants and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.

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