Network Engineer Apprentice

Job content

Job Description – Network Engineer Apprentice

The Opportunity

Our client is recruiting for an ApprenticeNetwork Engineerto join their team in Leicester.

The Level 3 Network Information Communication Technicianapprenticeship programme that we are offering,will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company

Our client is a provider of cloud phone systems are currently looking to employ a Technical Support Specialist to work within their growing Technical Support department based at the DOCK technology hub next to the National Space Centre in Leicester

The Position

Job Title:

Apprentice Network Engineer

Apprenticeship Course:

Level 3 Information Communication Technician – Network Technician

Apprenticeship Duration:

Approx. 18 months + EPA

Location:

Dock, Pioneer Park, 75 Exploration Dr, Leicester LE4 5NU

Working Hours:

Monday – Friday 9am – 5:30pm

Salary:

£15,000 to £18,000

Job Purpose

As a Technical Support Specialist, you will be an important part of the department and day to day responsibilities will include remote fault logging and resolving, remote support of on-site system installs and maintenance, and long-term relationship building with both existing and new customers and suppliers. Full training provided to complement existing experience in IT You will work with and have the full support of 1st and 2nd line support teams at Cisco and Open Reach UK further enhancing your skills as you work within our team learning about and working with the best cloud phone system technology available in the UK

Essential requirements will require the employee to build strong client relationships, work well individually or as part of a team, communicate effectively, clearly understand customer requirements and provide excellent service to customers and meet SLA’s

Key Responsibilities

Maintaining Hosted VoIP systems

Providing Tech Support

Understanding customer networks

Communicating effectively with suppliers such as Cisco

Updating customers within SLA’s. Providing high quality customer service.

Basic Project management

Logging and resolving customer faults remotely.

Support in setup of phone systems and on-site phone system surveys

Desired Qualities, Skills and Knowledge:

Time management skills – Meeting strict SLA’s.

To deliver the best possible customer service

IT literate with IT skills such as understanding of basic networking

Flexible and adaptable.

The ability to work well individually or as part of a team.

Demonstrating knowledge, skills, good judgement, and integrity in doing your job.

Listen and provide solutions diligently and promptly.

Ability to work within a team to achieve a common goal.

Be humble and polite (very important)

Provide a quality and efficient service to our customers.

As you progress in your Apprenticeship you will be given additional duties and responsibilities to ensure you gain a broad set of skills, knowledge, and experience in the business.

The position requires a quick learner who is keen to adapt to new technologies alongside their day-to-day job role.

Eligibility Criteria

Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.ITP is a fast-growing, Leicester-based technology company. We are a leading provider of cloud-based IT services, specializing in end-user datacenter solutions. We are looking for a full-time Network Engineer to join our team in the Leicester area.

The ideal candidate will be able to demonstrate the following skills:

• Ability to troubleshoot and resolve hardware and software issues on a daily basis
• Ability to troubleshoot and resolve hardware and software issues on a daily basis
• Ability to troubleshoot and resolve hardware and software issues on a daily basis
• Ability to troubleshoot and resolve hardware and software issues on a daily basis
• Knowledge of Cisco devices, Cisco networking equipment, and Cisco networking products
• Knowledge of Microsoft Office applications (Word, Excel, PowerPoint) and Outlook
• Knowledge of VoIP systems, Cisco IP phones, and Cisco IP access points
• Knowledge of Microsoft Windows Server and Windows 10 operating systems
• Knowledge of Active Directory (AD) and AD RMS (RasberryPDM)
• Knowledge of Microsoft Azure or similar cloud-based infrastructure

Responsibilities:
·Troubleshoot network connectivity issues using tools such as packet sniffers, network analyzers, etc.
·Identify solutions to network connectivity problems using tools such as packet sniffers, network analyzers, etc.
·Deploy solutions that improve network performance in the cloud or on premises environments.
·Install/configure/maintain network devices using various tools such as command line utilities, etc.
·Identify security risks in the organization’s IT environment.
·Develop security awareness programs for employees.

Job Type: Full-time

Salary: £15,000.00-£18,000.00 per year

Schedule:

• Monday to Friday

Work Location: In person