Junior IT Technician Apprentice

☞ ITP

View: 106

Update day: 07-05-2024

Location: Ripon Yorkshire and the Humber

Category: IT - Hardware / Networking IT - Software Information Technology

Industry:

Job type: Full-time, Apprenticeship

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Job content

The Opportunity

Our client is recruiting for a Junior IT Technicianto join their team in Ripon.

The Level 3 infrastructure Technician Apprenticeship Programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company

We are seeking an enthusiastic and enterprising individual to fill our Junior IT Support Technician vacancy. The successful candidate will have good communication skills (both verbally and written), be self-motivated and have good customer relation skills both face to face and on the telephone.

The Position

Job Title:Junior IT Technician Apprentice

Apprenticeship Course:Level 3 Infrastructure Technician

Location:Ripon HG4

Working Hours:40 hours

Salary:£9,000.00

Job Purpose:

To augment the current Team in providing IT services of the highest level to our customers, adding specialist technical IT skill-sets to the company.

Duties and Responsibilities:

  • To work with other Technicians in the Workshop carrying out IT repairs on equipment (laptops, Macs, PCs etc).
  • Hardware Diagnosis, Replacement and Upgrades
  • Working with Microsoft servers and networks both LAN and WAN
  • Network technologies including firewalls, routers, cabling and wireless
  • Windows / Mac installs
  • Malware & Virus Removal, Security Hardening
  • Setting up and maintaining Cloud based backup and email systems
  • To assist other Technicians answering the telephone and responding to technical requests for support.
  • To assist and log calls for support within JIM.
  • To assist with any internal infrastructure requirements.
  • To assist accepting new jobs; taking full and accurate customer information, entering into Ticket System accurate information concerning problems with equipment brought for repair.
  • To assist when customers collect their equipment; conducting final check with the customer, taking payment, and entering payment information in JIM.
  • Field and remote support as directed

Knowledge & Experience:

  • Essential: GCSE Grade C or above in Maths and English
  • Great customer skills and team spirit.
  • Excellent telephone manner and customer service.
  • Drive and passion to progress in the field of IT
  • Ability to learn quickly on the job.
  • Keenness to develop further IT skills and qualifications.
  • Evidence of self-learning in the field of IT

Future Prospects

After completion of the apprenticeship and wanting to stay you will be offered a full time employment.

Job Types: Full-time, Apprenticeship

Salary: £9,000.00 per year

Schedule:

  • Monday to Friday
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Deadline: 21-06-2024

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