IT Workshop Engineer Apprentice

Job content

The Opportunity

Our client is recruiting for a IT Workshop Engineer Apprentice to join their team in Fareham PO15.

The Level 3 Infrastructure Technician Apprenticeship Programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company

This company is looking for a IT Workshop Engineer Apprentice to join a talented team currently working with a range of customers across the telecoms industry.

The Position

Job Title:IT Workshop Engineer Apprentice

Apprenticeship Course:Level 3 Infrastructure Technician

Location:Fareham PO15

Working Hours:9 – 17:30 Monday to Friday

Salary:£10,400 - £13,000 depending on experience

Job Purpose:

Working within the internal IT department you will work with relevant departments in order to pre-empt and solve a range of IT issues.

This is a fantastic opportunity for someone looking to take on their first step within IT and establish a career in the industry.

We are looking for someone who is passionate about Information Technology and able to provide a hands on approach to troubleshoot a range of hardware issues for the organisation.

Duties and Responsibilities:

• Ensure that work queues are fulfilled on time and within financial constraints
• Ensure IT resources are allocated appropriately so they meet customer and business needs
• Provide regular updates to the Service Operations Manager regarding delivery on SLAs and KPIs
• Ensure tickets are completed and closed in line with company procedures and customer SLAs
• Ensure all customer queries are handled appropriately
• Perform PC builds and carry out asset licensing reviews.
• Liaising with third parties and customers with regard to incident resolution and requests
• Support the implementation of new processes and policies that relate to Service Operations

Personal Skills:

• Good organisational skills – flexible approach and ability to multi-task

• Team player
• Problem solving skills
• Focused and goal orientated
• Self motivated and proactive
• Ability to be resilient and to work under pressure

Knowledge & Experience:

• Excellent interpersonal and communication skills
• Excellent customer service delivery

Future Prospects

Potential full time position available upon completion of apprenticeship.

Job Types: Full-time, Apprenticeship

Salary: £10,400.00-£13,000.00 per year

Schedule:

• Monday to Friday