IT Technician

Job content

Job Title:IT Technician
Location:Dumfries
Salary:Up to £25k per annum
Hours:40 Per Week

Exciting Opportunity: IT Technician

Are you a tech aficionado with a passion for problem-solving? Join our client who is a rapidly expanding local IT powerhouse and be a key player in keeping our clients delighted!

Our client - They’re not just an IT company; they’re innovators in Cloud Services, Managed IT Support, Business Phone Systems, CCTV, Disaster Recovery, Cabling, Mobile Data & Broadband, Project Management & Consultancy, Web Development, and Event Connectivity.

Join them in providing comprehensive ICT solutions for the SMB Market.

IT Technician Role:

• Help Desk Excellence: Be the first line of support, providing swift solutions through phone support.
• Hardware Maestro: Manage hardware procurement, inventory, and disposal support.
• Advanced Account Management: Dive deep into account management, ensuring client satisfaction.
• VIP/Executive Support: Provide tailored support for VIPs and executives.
• Process Optimization: Contribute to managing standard processes and procedures for maximum efficiency.
• Knowledge Sharing: Cross-train and provide guidance to fellow technicians, fostering a collaborative environment.
• Vendor Collaboration: Work directly with vendors on installations, upgrades, and preventive maintenance.
• Product Guru: Rapidly master our full product set, contributing to complete ICT solutions.
• Certification Journey: Complete vendor certifications as required to stay at the forefront of expertise.

Knowledge Required for IT Technician:

• Technical Proficiency: Showcase your experience in IT Help Desk support.
• Operating Systems: Navigate Windows 7 & 10; bonus points for Mac experience.
• Microsoft Maestro: Proficiency in Microsoft Office 2016 or above; Microsoft 365 Administration.
• Mobile Mastery: Experience in mobile device support (iOS preferred).
• Hardware Whiz: Handle desktop/laptop/printer hardware with finesse.
• Network Wizardry: Grasp general networking and wireless environments.
• Tech Toolbox: Utilize desktop support tools (splashtop, atera, etc.).
• Problem Resolution: Triage, troubleshoot, and resolve complex PC/network problems with precision.
• Communication Maestro: Excel in communication, telephone support, and interpersonal skills with a customer service focus.
• Documentation Pro: Leverage documentation and knowledge base experience for streamlined processes.
• Judicious Operator: Navigate complex assignments with judgment, offering routine recommendations.
• Telecom Talents: Bonus points for Asterisk & FreePBX experience.

Advantageous Skills:

• Experience with ticketing systems, RMM tools, and PSA software.
• Remote support experience.
• Handling technical service tickets.
• Professional IT certifications (Microsoft MCP, MCSA, MCSE, ITIL, ITSM, etc.).
• Client experience certifications (Helpdesk Habits, etc.).
• Previous experience with Helpdesk or Managed Service Providers (MSP).
• Familiarity with Linux, Mac, and VOIP.

About You:

• Passion for problem-solving.
• Exceptional communication skills.
• Advanced understanding of support tools, techniques, and technology applications.
• In-depth knowledge of operating systems, business applications, printing systems, and network systems.
• Advanced diagnostic skills related to end-user hardware, software, and network devices.
• Advanced experience and knowledge of working with the Microsoft 365 Platform.
• Advanced knowledge of IT applications, software, and hardware.
• Valid driver’s license.

Benefits:

• Competitive salary up to £25k per annum.
• 28 days holiday plus your birthday off.
• Pension contributions.
• Positive work culture.
• Proactive approach to ongoing training.
• High-powered laptop.

Job Type: Full-time

Salary: Up to £25,000.00 per year

Schedule:

• Monday to Friday

Work Location: In person