Job content
Finance Support Officer
UOE05 - £25,742 - £29,605
Information Group Services
Contract Type - Open - Ended
Full Time - 35 Hours Per Week
What the job involves:
- Taking support calls on the telephone and by e-mail and recording these in the university’s call management system (UniDesk). Providing users with help and guidance and processing standard support requests.
- Contribute to service planning to ensure the ongoing development and improvement of the helpline service
- Produce user documentation, update the Helpline knowledgebase and provide user training where required This is a Hybrid role, The in-office day would be Tuesdays in Argyle House, Central Edinburgh
A bit about you:
- You must be Calm and methodical, capable of handling pressure and dealing with problems appropriately
- You must be accepting and Able to adapt to change
- We would like you to have a background in a enquiry driven environment, where customer focus is high We would be looking for someone who has Experience of developing and maintaining cooperative relationships, demonstrating a team spirit in working to continually enhance services
View the full job description here .
As a valued member of our team you can expect:
An exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent and reward success. You will benefit from a competitive reward package and a wide range of staff benefits, which includes a generous holiday entitlement, a defined benefits pension scheme,staff discounts, family friendly initiatives, flexible working and much more. Access our staff benefit for further information and use our reward calculatorto find out the total value of pay and benefits provided.
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
Application procedure:
We welcome informal enquiries about the role – to find out more please email Laurence Anderson (Finance Helpline Service Delivery Manager) at laurence.anderson@ed.ac.uk
The University is committed to equality, diversity and inclusion. If you have the right skills for the job, we want to hear from you. We encourage applications from the right candidates regardless of age, gender identity, disability, sexual orientation, religion, belief or race.
If invited for interview you will be required to evidence your right to work in the UK. Further information is available on our right to workwebpages.
The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.
To apply, upload a CV and cover letter before 03/01/24.
Interviews will be held in person the week beginning the 8 th of January 2024
Deadline: 11-07-2024
Click to apply for free candidate
Report job
SIMILAR JOBS
-
⏰ 08-06-2024🌏 Perth, Scotland
-
⏰ 16-06-2024🌏 Edinburgh, Scotland
-
⏰ 22-06-2024🌏 Dumfries, Scotland
-
⏰ 19-06-2024🌏 Edinburgh, Scotland
-
⏰ 25-06-2024🌏 Perth, Scotland
-
⏰ 11-07-2024🌏 Inverness, Scotland
-
⏰ 26-06-2024🌏 Edinburgh, Scotland
-
⏰ 16-06-2024🌏 Edinburgh, Scotland
-
⏰ 16-06-2024🌏 Glasgow, Scotland
-
⏰ 16-06-2024🌏 Perth, Scotland