Contract Administrator

Change your job, change your workplace, change your future...

Ricoh are currently looking for a contract administrator based in Northampton.

Ricoh transforms organisations, using innovative technologies and services enabling you as an individual to work smarter. This is what we call “empowering digital workplaces”.

In fact the entire Ricoh workforce enjoys our pioneering and innovative ways of working. We like to call it: imagine. change, it’s the ethos of our brand and how we drive positive change for ourselves and others. Our teams are embracing change, fostering new ways of working and we have never been more resolute in our mission - "you work for us, and we`ll work for you".

What you will be doing

The primary purpose of the role is to execute CTC processes to ensure resolution of customers queries, both internal and external, to the customer’s satisfaction in an accurate and timely manner and to ensure the processes followed are compliant with internal procedures for all OpCo’s.

• To ensure the billing process adheres to company procedures and customer requirements.
• To administer the process of a customer query and ensure resolution to the customer satisfaction in an accurate and timely manner.
• Maximise the level of efficiency of resolving customer queries and tickets to aid in the delivery of a seamless end to end process for the customer to meet or exceed SLAs to deliver a high level of customer (internal and external) satisfaction
• Customer call handling to resolve queries and customer issues.
• Process contract administration amendments.
• To ensure readings are entered accurately to maintain correct billing
• To administer the credit and rebill process having gained appropriate approval.
• To support the team leader to ensure departmental targets and objectives are met.
• Assist in relevant projects, when required.
• Impact OpCo targets
• Optimum level of service to the customer
• Ensure good awareness of Ricoh’s processes and understands the impact of their role on both customers and colleagues.
• Understanding of Ricoh’s products and services.
• Understanding of the Oracle system
• Being able to communicate with other countries
• Coordinating across numerous OpCo’s
• Ability to deal with ‘difficult customers’, resolve conflict and confrontation

You will ideally have

• Numerate and literate

In return for your commitment, you can expect

• A competitive salary package
• Industry leading benefits

Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation.

This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.

Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.

We are an equal opportunities employer

Ricoh have removed the disclosure of convictions box from their application process (ban the box - http://www.bitc.org.uk/programmes/ban-box) offering equal opportunities to all. For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions` check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Recruitment Team.