IT Field Service Technician - Swindon / M4 Corridor

☞ Ricoh

View: 106

Update day: 07-05-2024

Location: South West

Category: Information Technology

Industry: Manufacturing

Job type: Permanent

Salary: £26,000 a year

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Based: M4 Corridor, with travel to sites
Salary: Basic Salary to £26,000 (DOE), plus Bonus, Company Vehicle & excellent Company Benefits
Hours: 5 days per week (one of which will be either a Saturday or Sunday)

Ricoh is a global technology business and through organic and acquisitive growth (i.e. MTI) has built a sizeable multi-vendor IT services business in the UK, counting Microsoft, Cisco and Dell EMC as key vendors and we continue to push our ambitions of becoming a truly digital services company.

Positioned as No. 26 in the 2020 UK’s top 100 resellers by revenue, positioned by Gartner in the Magic Quadrant for Managed Workplace Services and having been added to the Microsoft Content Services Partner Program as gold status member we are on an exciting journey and we are looking for new talent to grow with us.

We are now looking to recruit a new team member to support our ITS Field Service team, supporting one of our key clients, to be responsible for providing a professional, efficient maintenance and break-fix repair service across a broad range of EPOS (servers/tills/printers/PEDs/scanners/ switches/routers/APs) and IT equipment (PC’s/laptops/printers/network devices), including back-ups, re-imaging and IMACs.

What you will be doing…

Working as part of the wider ITS field service team, you will:

  • Provide a technical service to our client, including installation, maintenance and repair of equipment
  • Effectively repair customer equipment to maintain the highest levels first time fix
  • Manage and control vehicle/site stock, to improve first time fix levels to customers
  • Manage used stock returns to ensure maximum throughput into the repair cycle

You will ideally have...

  • Good product knowledge across retail and IT hardware / images and OS
  • Solid experience across PC/Laptop break fix, Windows Migration, laser printer fix & EPOS
  • Proven fault-finding techniques
  • Excellent Interpersonal and customer facing skills
  • Strong organisational skills, with ability to multi-task to meet service priorities
  • Ability to work under own initiative in pressured situations to deliver the highest levels of customer satisfaction

In return for your commitment, you can expect...

We offer a competitive salary package with industry leading benefits making Ricoh an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation.

This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience. Ready to make that change?

We are an equal opportunities employer


Ricoh have removed the disclosure of convictions box from their application process (ban the box - http://www.bitc.org.uk/programmes/ban-box) offering equal opportunities to all. For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions` check, and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Recruitment Team.

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Deadline: 21-06-2024

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