IT Apprentice

Job content

Vision Independent Financial Planning is a dynamic, established, financial advice network, founded and based in Cornwall.Having been founded 13 years ago by just two advisers and their wives, we pride ourselves on having retained a real family feel, throughout all areas of our business, despite our rapid growth. We are looking for an IT Systems Officer to join the busy IT department in our award-winning Head Office team. Having recently won an award for the Best Financial Advisers to Work For 2024 at the Professional Adviser Awards, we are extremely proud of the culture we have created.

We believe our people are our biggest strength; we treat our people with care and respect, openly encouraging collaboration. We genuinely believe finding the right person is as important as previous experience and qualifications, as full, hands on training will be provided. The ideal candidate will have excellent attention to detail and thrive whilst working in a busy office environment, with the ability to adapt to ever changing workload requirements.

The successful applicant will be based in our head office in Falmouth. The role will consist of acting as a central point of contact for users on a day to day basis, as well as a focal point for users to report incidents and service. To propose, implement and maintain systems in line with best practice and IT governance. To support Vision’s national team of IFA’s in guidance with systems, technical support, procedures and recommendations.

Responsibilities & expectations

• IT Systems Officer – local and remote users
• Support of email and phone systems
• Maintain printers, scanners and other IT peripherals
• User account management
• Security groups management
• Network administration
• Monitor computers and software
• Asset tracking

Key skills

• Customer focused with great active listening skills
• High level of attention to detail
• Ability to work under time pressure to specific deadlines
• Strong knowledge of Office 365
• Willing to learn and develop within an IT environment
• Excellent written and verbal communication skills

Benefits:

• Excellent company pension scheme
• 25 days holiday plus bank holidays, increasing with levels of service
• Employee Assistance Programme
• Long service awards
• Access to Share Incentive Plans and Save As You Earn Schemes
• Cycle to work scheme

Apprenticeship:

The candidate will complete an 18 month, level 3 apprenticeship.

This includes:

• Comptia A+
• Comptia Cloud Essentials
• ITIL
• Personal Development
• Professional Development

Job Type: Full-time

Salary: £14,000 per annum.

Benefits:

• Company pension
• Cycle to work scheme
• Free Onsite parking
• Private medical insurance
• Profit sharing
• Wellness programme

Schedule:

• Monday to Friday

Job Type: Full-time

Pay: £13,000.00-£14,000.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Life insurance
• On-site parking
• Private medical insurance
• Profit sharing
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Falmouth: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Location:

• Falmouth (preferred)

Willingness to travel:

• 75% (required)

Work Location: In person

Reference ID: SF03