Volunteering Experience Officer

Job description

Our careers are as varied as the places we care for and that’s why we look for people from all backgrounds, with a variety of skills and abilities to help us maintain our places ‘for everyone, for ever’.

As our Volunteering Experience Officer, you will be responsible for creating a consistent and quality volunteer experience which is planned, monitored and evaluated. You will be coordinating volunteer involvement on and off property, ultimately increasing participation and engagement in all aspects of the Property Business Plan eg. Events & Programming, Nature, Inclusion and Growing Support through excellent service, talking about our cause and the benefits of becoming a supporter of the National Trust.

The Contract: Permanent

The Pay: £19,928 Prorated per annum FTE

The Hours: 22.5 hours per week

Located in the idyllic riverside gardens, between ancient trees, bubbling brooks and rolling lawns Mottisfont is full of surprises. Full of art, and featuring a colorful garden year round, Mottisfont is a popular visitor attraction and the team are always on hand to provide a fantastic experience for all. The wider estate includes 1600 acres of woodland, tenanted farms and Curbridge Nature Reserve, as well as relaxing walks.

Mottisfont is home to a beautiful riverside garden offering a sensory treat with glorious old-fashioned roses which are also left to produce ornamental fruit in autumn and winter.

Day to day, you’ll be leading for our Volunteer Development & Support team across the portfolio with the aim of having a large and efficient family of volunteers in the right, mutually beneficial, roles. Our volunteers will feel involved, engaged and invested in because of the work you’ll be doing.

The role sits within the spirited Visitor Operations & Experiences Team which lead for the entire visitor journey, all the way from marketing through to the programme of events we offer whilst our visitors are on site and finally their feedback from the visitor survey and how we grow and learn from that. Our volunteers are a vital part of the experience our visitors have when on site, and you’ll be a key part of ensuring it works cohesively with our narrative.

You’ll be working on everything from general system queries and volunteer recruitment to creating induction and training plans and branching out to companies to help us deliver projects with Corporate Volunteering.

We’re looking for someone who:

• Is confident in building strong relationships quickly, you’ll be a natural people person and feel comfortable with talking to lots of different people from different backgrounds.
• Is able to thrive in a busy, bustling environment.
• Is empathetic and able to listen to other points of view.
• Is able to learn and develop in order to adapt our volunteering approach based on social trends, audience motivations and external context.
• Is able to work really well as part of a disparate team, and also able to step up and lead for successful delivery when required.
• Has excellent written and verbal communication skills.
• Has excellent digital skills and the ability to learn and understand new systems.
• Has excellent coordination and organisation skills, including training or coaching others.
• Has strong customer service skills.
• Has advanced IT Skills (including Microsoft Office).
• Has problem solving skills, and ability to work on own initiative.

Benefits for working at the National Trust:

• Flexible working whenever possible

• Free parking at most locations

• Discounts in high street stores, cinemas, National Trust properties and cafes.

• Free entry to our properties for you, a guest and your children (under 18)

• Generous annual leave

• Subsidised health cash plan

• Free 24-hour support service

• Substantial pension scheme of up to 10% basic salary

• Training & Development tailored to you

• Up to 5 days of paid volunteering for you.

Click here to find out more about the benefits we offer to support you.