User Support Officer

☞ South Gloucestershire Council

View: 103

Update day: 11-05-2024

Location: Yate South West

Category: Other

Industry: Government Administration

Position: Entry level

Job type: Full-time

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Job content

How You’ll Make a Difference

As a User Support Officer, you will work in the Information Technology and Digital Team which is responsible for managing, maintaining, and developing the Council business processes, information systems. The Support Officer team develops and delivers training on the effective use of ICT within the Council and advise on IT security, data governance and risk management.

You will make a difference by ensuring that all systems and business processes are working and are correct for purpose. The processes and systems are essential to the delivery of our services to the public, so this role is key and you will be instrumental in any decisions required for major change projects.

What will you be doing?
  • You will support front-line users of the business information system, both within the Council and within partner organisations, including schools.
  • Daily you will work with staff to identify and address any data quality issues.
  • You will support our ‘helpdesk’ by responding to queries raised by customers via our call logging application, email and phone. You will support users in solving business process/ system-related problems they encounter.
  • You will carry out testing in new business processes, system developments, and work with colleagues to make any necessary improvements before the wider ‘roll-out’ to users
  • You will assist with the planning, design and delivery of training activities.
  • You will collate and process data accurately to support the Council’s decision-making processes and to complete returns to Government departments
  • It will be your responsibility to administer the department’s change control process.

What We Need From You
  • You will hold a minimum of 3 grade C’s at GCSE (or equivalent) including English and Maths; or hold a relevant qualification, equivalent to at least NVQ Level 2 (e.g. in Using Information Technology or Administration/Customer Services) or hold significant recent and relevant experience in a similar role such as using information/ electronic management systems and computers in the workplace to include the use of complex multi-user databases, word-processing, spreadsheets, email and the internet.
  • You will be able to demonstrate experience and aptitude for training and supporting others, formally or informally, in the use of Information systems and/or business processes.
  • You must demonstrate skills and experience in the analysis of data such as performance and data validation reports and demonstrate the initiative and skills to investigate the background reasons for poor performance and data and propose practical solutions to address them.
  • You must be able to communicate effectively with staff with limited or no systems knowledge. You must also have effective presentation and documentation skills, gained in a training, customer service or other support environment, including the ability to undertake presentations.
  • You must demonstrate the ability to prioritise your workload and effort to meet planned and unplanned changes in demand, including the resilience and flexibility to ensure key deadlines are met in the face of such pressures.

How a Career At South Gloucestershire Council Is Different

We know our team work best when they have balance in their lives and we offer genuine flexibilityto help them achieve that work/life balance.

We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and developmentoffer, which helps make the greatest long-term difference in work.

We trust our team to work in the way which allows them to make the biggest difference and we continue to invest in technology to help staff do their jobs to the best of their ability and celebrate innovation.

As part of our benefits package you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts , including eye tests, travel, shopping and leisure activities

We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
  • We’re providing essential services across our internal network to ensure we can fully support our community.
  • We’re positive and forward thinking, always looking for new and innovative ways of working work and we’re ambitious about the future.
  • We’ve achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

We’re making a difference, be part of it!

For further information please contact Tom Pritchard, Service & Compliance Manager ( [email protected] )
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Deadline: 25-06-2024

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