Telesales Specialist

☞ Sharpsmart UK

View: 103

Update day: 04-06-2024

Location: Spennymoor North East

Category: Sales Consulting / Customer Service

Industry: Hospitals Health Care

Position: Associate

Job type: Full-time

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Job content

Opportunity to join Sharpsmart as an Outbound Telesales Representative, this role would suit an enthusiastic and highly motivated individual looking to launch a career in sales. This is a full time permanent position that will be based at our Spennymoor facility.

What you will do

  • Identify new customers and make outbound customer calls to introduce/promote and sell/upsell company products/services.
  • Record outbound call history and customers response in detail and ensure customer follow-up all the time.
  • Timely, professional and accurate reply to all incoming sales enquiries received by phone, email and other formats and updating/maintaining CRM system with relevant information.
  • Manage campaigns for SQ sales activity and generate campaign reports to show success
  • Build relationships with key contacts along with knowledge of existing contacts within the healthcare industry
  • Adhere to internal sales processes & customers service processes
  • Attendance at exhibitions/events as required
  • Achieve and exceed set sales targets and KPIS
  • Send or email product literature, brochures, catalogs and other campaign material.
  • Monitor competitors’ products or services and create selling strategies for own products or services.
  • Assist and support sales, marketing or other departments in handling customer requests and needs.

Your experience will include

  • Experienced in managing CRM system - Salesforce experience would be advantageous
  • Able to build and maintain excellent cross functional relationships with key business stakeholders
  • Self-motivated with excellent planning, organisation and time management
  • Understanding of all Microsoft Packages - Intermediate use of Excel and PowerPoint and CRM system (Salesforce)
  • Positive attitude, team-oriented, self-starter who can work alone and in a collaborative manner to achieve team goals
  • Excellent people skills and a passion for customer service excellence
  • Ability to influence and persuade
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Deadline: 19-07-2024

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