Service Support Engineer - Desktop

About the role and our team

Join the Government Technology Services as a Service Support Engineer – Desktop!

Within this role, you’ll assist and resolve IT related problems, both Software and Hardware, including a wide range of operating systems, Desktop and Mobile device based. A large percentage of your time will be office based and responding to support tickets raised by Isle of Man Government staff as well as dealing with 3rd party suppliers to conclude and resolve IT problems.

You’ll regularly attend different sites to deal with senior members of Government, so excellent communication skills are required with a good understanding of IT systems used by the Isle of Man Government.

The role can be based at our Lord Street, Markwell House or Nobles Hospital offices as well as working from home as part of a very positive and customer focused team.

Our goal is to deliver a high standard of service to all government departments. If you have the ability to learn quickly and become a key member of our team, we’d love to hear from you!

What can this role offer me?

Full training will be provided.

You’ll be encouraged to work towards professional qualifications and support will be given where possible.

If working flexibly is important to you, you’ll be happy to know we operate a flexi-time system making it easier to reclaim any additional hours worked and to fit your other commitments around your work life.

To find out more about the benefits you can enjoy by working with us, download our benefits guide from the bottom of the advert.

How to find out more and apply

For more information please see the attached job description and person specification, or alternatively contact Kevin Bailey via Kevin.Bailey@gov.im or Oliver.Linton@gov.im.

A provisional interview date of week commencing 2 August 2021 has been set for shortlisted applicants, however this is subject to change.

Applications for this post will be accepted up to midnight of the closing date specified.You’ll need to upload your latest CV to your application, and we recommend that you also include a cover letter that explains your motivations for applying, and that demonstrates your suitability for this post. If you have difficulties applying online please contact the Recruitment Team on 01624 686300 or by email at helpmeapply@gov.im

Additional information

Please note a basic police check is required for this post, where a charge of £23 will apply to you.

A full valid driving licence is required for this role.

A relocation package and interview expenses are not available for this role.

Flexible Working

The Isle of Man Public Service is an equal opportunities employer which supports and promotes flexible working. We understand its benefits in improving work-life balance and supporting health and wellbeing and, in its different forms; it is widespread throughout the Public Service. We are happy to discuss part-time or flexible working arrangements, including job share partnerships, for our roles (where possible) and if interested you should discuss this with the Hiring Manager.

Find out more about where a career in the Isle of Man Public Service could take you at hr.gov.im/careers.