Service Diagnostics & Repair Senior Manager

Job content

REQ ID: 54921

JOB TITLE: Service Diagnostics & Repair Senior Manager

SALARY: Competitive

POSTING END DATE: 22/07/2021

LOCATION: Whitley, Warwickshire

An ever-evolving heritage. A truly exciting future. Two of the world’s most iconic brands. Jaguar Land Rover is revered across the globe. Continually pushing the boundaries of innovation and redefining the benchmark for excellence, we set the standards others want to follow. We want to keep it that way too. Which is where you join the journey.

The Opportunity

JLR has a purpose for creating experiences that customer’s love. This role will support this in the following way:

• Deliver the required retailer technical information and capabilities in time for the prescribed gateways and to a high quality to support “Right First Time Repair” for our customer’s vehicles.
• Ongoing updates for all retailer information and capabilities globally to support quality actions.
• Develop Jaguar Land Rover strategy to provide world class diagnosis and repair capabilities to meet Jaguar Land Rover and retailer’s needs.
  

In your role:

• Deliver the required retailer technical information and capabilities in time for the prescribed gateways and to a high quality to support “Right First Time Repair” for our customer’s vehicles.
• Ongoing updates for all retailer information and capabilities globally to support quality actions.
• Develop Jaguar Land Rover strategy to provide world class diagnosis and repair capabilities to meet Jaguar Land Rover and retailer’s needs.
• Manage a large team of ~50 internal staff through 4 direct reports, with an operational budget of ~£7M pa to ensure delivery of accurate diagnosis and repair content
• Delivery of the diagnosis and repair strategy for identified features/commodities
• Ensuing KPI and appropriate metrics are met
• Ensuring vehicle quality issues are dealt with quickly and efficiently, putting plans in place to prevent reoccurrence
• Engage external suppliers through robust Service Level Agreements (SLA’s)to ensure maximum customer value in outsourcing arrangements. (e.g. translation)
• Ensuring required labour times and auxiliary information are accurate and available
• Management of the TS workshop and associated development fleet.
  

What You’ll Need

Essential:

• Proven track record in leadership and management of large teams with evidence of a coaching style in developing people to successfully deliver
• Sound project management and leadership skills specialising over several years in technical managerial positions
• Detailed understanding of automotive quality
• Proven history of delivery in a customer focused environment under tight deadlines
• Significant experience in delivery of automotive technical information and publishing systems including underlying technologies such as XML and strategies such as translation memory and terminology
• Significant knowledge of CAD and related standards and tools
• Proven competency in budget management and supplier relationships
• Significant knowledge of technologies for creating diagnostic sequences (OTX) and describing on board vehicles (ODX)
• Knowledge of the legislative requirements and the influence of the aftermarket
• Significant knowledge and knowhow in a number of vehicle features or commodities, ideally in new and emerging technology such as ADAS, electrification or hydrogen
• Significant understanding of franchised retailers, their needs and drivers
• Experience in use of problem resolution processes. 6 Sigma qualification an advantage.
• Confident and able to deal with internal / external senior leadership and supplier partners as required.
• Ability to communicate professionally and effectively including reporting status to senior forums and influencing decisions at a senior level.
• Ability to form and maintain extensive networks and build cross functional teams globally.
  

Personal Profile:

Essential:

• The successful candidate will be passionate about customers and retailers and have the capability to operate at senior levels within the Technical Services team and cross functionally within the broader enterprise with personal impact and excellent influencing skills.
• An individual with the capability to combine a short term, pragmatic focus with longer term strategy
• A resilient and enthusiastic person who responds constructively to new ideas and inputs
• A good communicator with the ability to communicate complex ideas
• An effective team player, actively develops and supports team members
  

Desirable:

• An individual with the ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style
  

SO WHY US?

Bring all this to the home of premium innovation, and you will find the opportunities to further your career with a world-class team. As well as the impressive benefits that all our employees receive (including a privilege car purchase scheme, competitive pension scheme and 26 days holiday entitlement), there are some additional benefits open to our Senior Managers. This includes access to our highly competitive Employee Car Ownership (ECO) scheme which provides two cars at extremely favourable cost compared to traditional company car lease schemes. In addition to the car scheme we provide private health cover (which includes travel insurance) and performance-related bonus schemes. All this and more makes Jaguar Land Rover the perfect place to continue your journey.

Jaguar Land Rover is committed to equal opportunity for all.