Senior Solution Architect

Job content

Job Description

Senior Solution Architect

Hansen Technologies - Home Based EMEA / Newport NP20 / Teddington TW11

With over 40 years of experience, Hansen Technologies is a leading global provider of customer care, billing software and data management systems across 80 countries with specialisations in the utilities and telecommunications industries. With 1500 people across 31 offices globally, our people bring a deep expertise, that drives innovation and ideas to ensure we deliver exceptional products and services.

The Role

• Provide technical leadership for all aspects of design, delivery & production support for Hansen’s DevOps initiative (e.g. internal engineering, delivery teams, internal support)
• Identify, communicate, and lead resolution of issues that impact the continuous delivery of our software and associated infrastructure
• Be a brand ambassador for Hansen’s “Power the Next” ethos.
• Collaborate across internal organisations to improve customer delivery methodology and react proactively to industry trends and opportunities
• Act as a point of authority for our Cloud Native architecture (AWS) and drive continuous improvement across all areas of software delivery
  

Duties & Responsibilities

• Takes responsibility for design and delivery accuracy, stability, & performance of Hansen’s Solutions and internal processes
• Works with engineering and services teams to design and implement improvements to our CI/CD practices
• Acts as a design authority for our Cloud Native (AWS) architecture and its evolution
• Actively develops and manages relationships across multiple organisational tiers and disciplines, defining good practice and evangelising technical solutions
• Lead and participate in design, triage, and testing sessions with program stakeholders
• Produces, reviews, finalises, and approves technical documents to ensure accuracy and quality
• Works with engineers and delivery teams to drive resolution of issues arising from changes to scope, requirements, design, etc.
• Provides knowledge and thought leadership across multiple domains, including:
• Understanding the technologies involved in a delivery, how they relate to Hansen’s Solutions, and addressing issues before they impact a program
• Transferring this domain and product knowledge internally, building expertise across the organisation
• Representing Hansen’s perspective & interests to industry groups and standards bodies as required
• Works with Product Management, Marketing and Sales to:
• Understand industry trends
• Provide the point of contact with third party vendors where interfaces need to be built to these systems
• Assist in the preparation of RFI/RFP responses
• Perform technical and functional presentations to internal product and services teams
• Define and prioritise the features and functionality of our Cloud Native platform and drive continuous improvement
• Works with Professional Services and the Solution organisation to:
• Establish and maintain knowledge transfer, training, and adaptation of functionality in customer implementations
• Review, update, and approve implementation design documents
• provide industry and domain consulting services to customers
• Work from home with some travel required in a future, post-COVID environment.
  

Skills

• Strong knowledge and demonstrated experience of the AWS cloud platform and associated services, infrastructure automation and management
• Knowledge and demonstrated experience with our CI/CD stack: Jenkins, Terraform & Kubernetes with a strong understanding of containerised (microservice) architecture principles
• Proven thought leadership skills and the ability to present technical solutions to a broad range of technical stakeholders
• Experience in use case and technical specification creation
• Solid understanding of Service Oriented Architecture principles
• Proven ability to achieve challenging goals and objectives across geographically distributed teams
• Strong knowledge of programming languages, service orientated architectures, web services, RDBMS, workflow languages, technical standards
• Proficient in UNIX/Linux environments
  

Education & Experience

• Extensive experience in a high growth, telecommunications, cable, and/or high tech software environment
• Proven experience working with internal departments and product delivery teams to implement consistent processes, standards and practices
• Experience working in an Agile delivery environment
• Strong understanding of change management practices with experience of implementing and scaling process change
• Understand the typical retail product lifecycle management process
• Possess a strong working knowledge of coding standards and “Everything as Code” practices
• RDBMS (e.g., PostgreSQL/MongoDB)
• Good working knowledge of integration and EAI
  

What Hansen Offer

• A stable and rewarding career path working for an established, thriving brand
• Industry competitive salary and benefits package
• Flexible hours and work from home options
  

Please only apply for this role if you have a legal right to work in the UK.

If you have any questions regarding the position, please contact Simon Duckworth – Lead Talent Acquisition Partner EMEA simon.duckworth@hansencx.com

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About Us

Hansen (ASX: HSN) is a global provider of software and services to the energy, water and communications industries. With our award-winning software suite, we help more than 600 customers in over 80 countries to create and deliver new products and services, engage with customers, and control and manage critical revenue management and customer support processes.

We are a culture of persistent problem solvers, together on a journey with our customers striking the right balance between the legacy and future advancements. Striving for infinite progression, rather than the perfect destination, our philosophy is rooted in the belief that incremental innovation and co-development, together with our customers, is the pragmatic path forward rather than over-hyped large-scale disruptions.