Senior Business Analyst

Job content

• Work closely with stakeholders to understand business problems and positively influence outcomes, whilst ensuring alignment with relevant enterprise-wide strategies.
• Business and process analysis - Capture, analyse and document business process requirements
• Elicit and validate the non-functional requirements, including performance, implementation design, usability, security & audit, and appropriate legislative requirements
• Documenting ‘as-is’ and ‘to-be’ within accurate and detailed scoping documents
• Project handover documentation: business definitions, configuration documents and process flows
• Encourage Agile ways of working, coaching teams in best refinement practices, in both your own teams and in partnership with other teams
• Communicate requirements to development teams using appropriate documentation (Lean Canvas, Epics, User stories)
• Liaising with development team and clients – act as a point of communication
• Consulting – covering all aspects; including presales and supporting the sales team, product demonstrations, analysis, implementation, system configuration and training of end users utilizing Hansen Provision and CDE suite of products.
• Quality Assurance & Documentation
• Process Improvements
  

• Strong experience in Telecommunications Process Frameworks (TMF eTOM) and IT Process Frameworks (ITIL)
• Good understanding of OSS-BSS solutions and processes
• Ability to create high quality functional documentation and strong requirements gathering skills
• Ability to provide solid examples of practical experience in business analysis tools and techniques
• Experience providing product software demonstrations to end users
• Demonstrable experience of working as a Business Analyst on large or complex transformation programmes/ projects implementing BSS/OSS transformations using a scaled agile framework or similar
• Excellent communication and problem-solving skills
• Ability to work in a single or multi-vendor environment understanding boundaries and constraints
• Strong Agile background – working in Scrum/Kanban/Scrumban teams
• Have cross-functional experience working with other disciplines (namely UX, Tech/Architecture, QA and Design), possibly within an Agile environment, or using Agile practices.
• Strong stakeholder management
  

• Bachelors or equivalent degree in Computer Engineering
• Strong attention to detail and a keen desire to deliver the highest quality solutions to customers
• Solves complex problems with creative solutions
• Self-Starter with ability to handle multiple tasks and shifting priorities
• Thinks clearly and calmly under pressure
• Places emphasis on client satisfaction
• Business analysis
• Client facing skills
• Effective communication skills at all organizational levels, including written, oral, and presentation skills
• Demonstrated ability to function in dynamic environments, whether leading or following
• Be adaptable to working with client’s preferred requirement management tools and methodologies.
  

• A stable and rewarding career path working for an established, expanding brand thriving throughout the COVID pandemic.
• Industry competitive salary and benefits package.
• Flexible hours and work from home options.