Senior Branch Assistant

Senior Branch Assistant – Graham ‘The Plumbers Merchant’ – Tunbridge Wells

This role is working with Graham the Plumbers Merchant, part of the Saint-Gobain group. Graham The Plumbers Merchant started out in 1936 in Glasgow under the name Thomas Graham & Son. Ever since then we have been providing the nation with plumbing, heating, bathroom and more recently smart technology solutions.

We highly value our customer relationships and pride ourselves on our friendly, local businesses. Our staff have expert product and industry knowledge, so you can always rely on us for a high-quality service. We have many branches spread throughout the UK, meaning our merchants will always hold valuable local knowledge to meet your needs.

As a Senior Branch Assistant you will assist the branch to develop sales and maximise profitability through building successful relationships with designated customer base and by supervising branch staff to be the Best Local Plumbers Merchants.

What skills and experience are we looking for?

• Relevant Forklift Licence (desirable)
• English and Math’s GCSE or equivalent desirable
• Customer focused – Puts customer first and is able to grow sales through customer relationships
• Results focused - Sales Driven, delivers on promises and reaches target
• Market Knowledge – knows their customers and looks to enhance own knowledge of the local market.
• Product Awareness –Is interested in learning about products and knows where to find the relevant information.
• Commercially aware – Knows the impact of margin on branch profitability and is able to trade to maintain margin at maximum levels
• Listening & Communication skills (written and verbal) – Uses skills to build customer and peer relationships.
• Team Leadership & People Development – Ability to support the team with day to day queries and acts as first line support to Branch Manager
• Teamwork – Actively contributing to the success of Graham through positive teamwork with peers, colleagues, suppliers and the local community.
• Computer Systems Literate – Able to use Microsoft outlook, Microsoft office and Kerridge

‘Making the world a better home’ – Saint-Gobain’s purpose, we have a history spanning more than 350 years and have a responsibility to address the major challenged faced by humanity. We are on a journey to make the world a beautiful and sustainable place to live and have pledged to achieve net-zero carbon emissions by 2050!

Flexible packages designed for you!

We know employees value different things more than others. As well as a great range of standard benefits we understand circumstances in life also change so flexibility through these changes is important. We give employees the ability to change and alter their package to match their needs. This flexibility is self-administered through our on-line employee hub called bubble! (Winner! UK & Ireland ‘Best Flexible Benefits Plan’ award at the Employee Benefits Awards 2020)

Explore the Saint-Gobain website to discover more about the way in which we design packages that are flexible our colleagues and include: owning Company shares, to staff discounts and support helplines.

An evolving world!

Saint-Gobain UK & Ireland is home to some of the best known and respected companies in the construction sector including Jewson, British Gypsum, Isover, Graham The Plumbers Merchant and Artex. We manufacture and distribute materials and solutions, which are key ingredients in the wellbeing of each of us and the future of all.

We are an equal opportunities employer, we embrace diversity and are on a mission to make our organisation inclusive and accessible to all, we believe that working in a diverse business can be more enjoyable, teams can be more innovative, and make better decisions. We already employ many fantastic people from diverse backgrounds, but we still want to do more.

We want to be a business that you’ll be proud to work for; one that is committed to improving people’s daily life, being responsible, doing the right thing, and to preserving the environment by embedding sustainability in all our businesses.

Apply Now to complete our quick application process and be a part of our future!