Sales Support & Systems Analyst

☞ Carnival Cruise Line

View: 106

Update day: 07-05-2024

Location: Southampton South East

Category: Marketing / PR Sales Restaurant / Hotel / Tourism

Industry: Hotel Travel Accommodation

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Job content

Job Description


Carnival UK has big plans for the future! Already the market leader, CUK (which operates the P&O Cruises and Cunard Brands) will grow by 50% by 2022 as we add new ships to the fleet and further transform the industry by making cruising a mainstream holiday for UK guests.

This is an exciting opportunity for a Sales Support & Systems Analyst to join the P&O Cruises Partnership Team to provide reliable and innovative technical support to our Travel agent partners.

The Role

As a Sales Support & Systems Analyst you will provide multi-branded technical support on the use of reservation systems, booking interfaces, website services and reporting guidance. You will work closely with our Travel agent partners, UK and International IT colleagues, Customer Contact Operation and a variety of stakeholders to ensure that Travel agents can continuously access and make Cunard, Princess or P&O Cruise’s bookings on behalf of guests. You will create and provide reports on system performance and interactions with the aim of identifying how to improve system adherence.

You will be expected to manage your own workload including raising and resolving incidents, creating and analysing reports and providing technical advice alongside proactively advancing projects to deliver an industry leading service for Travel agent partners.

About You

We are looking for a pro-active, inquisitive and motivated individual who is passionate about improving processes whilst providing exceptional support and delivering to a high standard in everything that they do.

Attention to detail is essential and you’ll thrive on not only on completing tasks but ensuring these are performed meticulously well.

You’ll be a great communicator with strong interpersonal skills who is comfortable having conversations with stakeholders across a variety of different departments.

You should have a strong knowledge of MS Excel and feel comfortable handling large volumes of data to create effective and easy to use reports. Ideally you will be experienced in SQL and managing API’s however for the right person training will be provided.

Previous experience working in Travel would be desirable as would experience within an IT, Mathematical or statistical discipline.

This role has been levelled at a CUK09

To view the job description, please click here


About Us

Carnival UK is the operating company for P&O Cruises & Cunard. We provide world class cruise holidays and take enormous pride from bringing to life two of the most iconic brands from Britain’s rich seafaring heritage. That legacy of elegance and style, of beautiful ships, inspiring leadership and guest-obsessed service excellence lives on today, as we evolve ourselves for tomorrow.
Working at Carnival UK means being part of a tight-knit but truly global team made up of friendly, happy, caring people. Parts of our business are incredibly diverse, but we work hard every day to promote even greater inclusion, fresh ideas and different perspectives. Whatever our role or background, we share high standards, heartfelt values and a sense of belonging. We’re focused on wellbeing every day, as well as being supportive and compassionate when we need it most. We stand by our Culture Essentials which help us live out our shared commitments across the globe and include our commitment to Speak Up, Respect and Protect, Improve, Communicate, Listen & Learn and Empower.
As a growing business we have a big focus on developing skills and continuous learning. From formal qualification to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities. All of our roles give people the chance to stretch themselves and learn from colleagues with a wealth of experience. As our business grows, we want our people to grow too. So we’re determined to create opportunities for everyone to drive their development and define their own career path.


About the Team

The over-arching vision of the P&O Cruises Sales and Marketing team to become Britain’s #1 holiday choice. With the introduction of two new ships over the next few years, the brand is growing through a period of unprecedented growth. Our team of experts drive innovation and effectiveness across the entire customer communications and engagement journey. From using advertising and digital media to source newcomers, to creating meaningful and personalised relationships with our current guests. All of this ultimately ensures we leave them with a feeling of unforgettable holiday happiness. Working closely with internal and external teams, as well as our trade partners, we strive to deliver the very best guest experience, ensuring a seamless and efficient journey from initial purchase, enjoying their holiday through to retention through all distribution channels.
Join us on our journey - apply now.
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Deadline: 21-06-2024

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