Advisor, Partnership Helpdesk

☞ Carnival Cruise Line

View: 103

Update day: 11-06-2024

Location: Southampton South East

Category: Restaurant / Hotel / Tourism

Industry: Hotel Travel Accommodation

Loading ...

Job content

Job Description

Carnival UK is moving forward with its restart plan, post our Covid pause in operations, and long-term strategy of growth in our ships, and an exciting opportunity has arisen a Partnership Helpdesk Advisor to join our Contact Centre department.

The Role

In this role you will be responsible for providing expert sales and system support to Travel Agents when all self-service options have been exhausted, resolving a range of product, process and sales queries at the first point of contact and building great relationships with our partners.

Working with limited supervision, primarily on the phone but occasionally via email or social media, you will require strong communication and problem solving skills to quickly and effectively identify the root cause of an issue, providing a resolution and coaching the agent through use of our systems.

You will be an advocate for our brands, ensuring that we are easy for our Travel Agent partners to do business with and are supported in driving revenue and delivering a great guest experience.

In addition you will also work closely with our Direct teams, speaking directly to our guests and delivering a world class experience while maximising revenue opportunities in every interaction.

About You

To be successful in this role you will have excellent communication skills with a natural ability to probe and explore situations to ascertain relevant information. You will use your problem solving skills to identify relevant solutions to customer complaints and/or feedback.

You will take initiative and ownership of problems and have the ability to work as part of a team and independently.

Previous experience within a customer service environment would be beneficial.

This role has been levelled atCUK13

To view the full job description, click here

About Us

Carnival UK is the operating company for P&O Cruises & Cunard. We provide world class cruise holidays and take enormous pride from bringing to life two of the most iconic brands from Britain’s rich seafaring heritage. That legacy of elegance and style, of beautiful ships, inspiring leadership and guest-obsessed service excellence lives on today, as we evolve ourselves for tomorrow.

Working at Carnival UK means being part of a tight-knit but truly global team made up of friendly, happy, caring people. Parts of our business are incredibly diverse, but we work hard every day to promote even greater inclusion, fresh ideas and different perspectives. Whatever our role or background, we share high standards, heartfelt values and a sense of belonging. We’re focused on wellbeing every day, as well as being supportive and compassionate when we need it most. We stand by our Culture Essentials which help us live out our shared commitments across the globe and include our commitment to Speak Up, Respect and Protect, Improve, Communicate, Listen & Learn and Empower.

As a growing business we have a big focus on developing skills and continuous learning. From formal qualification to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities. All of our roles give people the chance to stretch themselves and learn from colleagues with a wealth of experience. As our business grows, we want our people to grow too. So we’re determined to create opportunities for everyone to drive their development and define their own career path.

About the Team

As part of our Shared Service function, the Contact Centre Operation is the heart of what we do. With over 250 employees in Carnival House, we are the cornerstone of P&O Cruises and Cunard. Our roles include; Personal Cruise Advisor, Flights Advisor, Guest Services Coordinator and Guest Relations Representative. It is often the first place where our guests contact us, so high levels of service are really important. There are also a variety of support roles working alongside our Contact Centre telephony teams including; Service Development, Resource Planning & Performance and Communications.

Join us on our journey - apply now.

#CUK#
Loading ...
Loading ...

Deadline: 26-07-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...