Revenue Assurance Advisor

Job content

Company Description

Daisy is one of the country’s leading providers of IT solutions to businesses in the UK, from device to datacentre, including IT technology and telecommunications, managed services, cloud computing, virtualisation, managed hosting, fixed line voice, mobile, systems, IP networks and complex billing software solutions

The Revenue Assurance Analyst is a pivotal role, liaising with Sales, Operations, Projects, Billing and Commercial, providing great exposure and insight into the DCS business. The role involves a wide variety of responsibilities, therefore the ability to handle multiple tasks and prioritise workload is key.

As part of the DCS Finance team, the role will ultimately work towards an improved order to cash process, checking orders are managed and completed, enabling efficiencies in process through to billing and payment of sales commissions. Given the current integration work in DCS, the role will ultimately provide a check to billing, along with proposing improvements, and working with senior management and the transformation team to ensure better controls and revenue assurance is in place going forwards.

Study support is offered towards an accounting qualification (AAT), or any other proposed relevant qualification. Progression opportunities will be available within the Revenue Assurance team as well as the wider DCS business.

Job Description

Responsible for checking customer orders and cease requests through to billing, along with analysing costs and matching to revenue. A key value add area is providing root cause analysis and proposing solutions to management. This role will look to understand current systems and process, ensuring that the order to cash process is effective and complete.

Review monthly DCS Sales Force closed won orders report, checking that orders have billed in the relevant systems.

Ensure customer resigns are processed and billing correctly.

Work with other departments to rectify and understanding failure to bill/cease, proposing better ways of working to prevent further occurrence.

Working with the cease team, to ensure that both customer billing and supplier costs are terminated (in line with contractual agreements) following a cease request.

Approving supplier costs and matching costs back to customer revenue.

Business Partner order management teams with inflight complex orders. Providing business support to ensure departments are aligned in approach and output.

Responding to queries from the commissions team to allow accurate payment of sales commissions.

Provide support to internal customers, ensuring queries are resolved within time frames and to a high standard.

Work with Revenue Assurance Manager to recommend, influence and drive process/development improvements (gather requirements, explain impact).

Support the Revenue Assurance Manager in improving the order to cash process across DCS, partnering operations to ensure that process is agreed and results in minimal revenue leakage.

Note and report instances of poor practice within the order to bill process to the Revenue Assurance Manager for review and escalation.

Document and share best practice at all times

Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet.

Periodically review Daisy Security Policies – centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.

Carry out any ‘ad hoc’ assignments as and when required.

To be compliant with health and safety company policy and legislation.

Qualifications

Essential:

• Adaptable and Tenacious approach in an ever-changing environment, with ambition to drive improvement.
• Rapid learner with the ability to handle multiple tasks and prioritise workloads.
• High energy level with creative problem-solving abilities.
• Must be able to work on own initiative and as part of a team.
• Strong Excel skills.
• Excellent communication skills.
• Minimum 5 GCSE’s including Maths (Grade B or equivalent).
  

Desirable

• Has a sound understanding of Daisy Central, ideally with an awareness or knowledge of other Daisy systems such as Evolution, Sales Force, ServiceNow, or Alpha.
• A good understanding of the Daisy Product set.
  

Additional Information

What are the benefits of working at Daisy?

Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort

But working at Daisy is much more than just a fair salary. It’s about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and the option to purchase more!
• Professional development to help you achieve your personal goals
• Eye care vouchers available
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you’re getting married
• Auto enrolment following probation into a salary pension scheme
• Access to exclusive offers on a range of Daisy products
  

Summary

• Type: Full-time
• Function: Finance