Retailer Performance Centre Manager

☞ BMW Group

View: 102

Update day: 07-05-2024

Location: Farnborough South East

Category: Sales

Industry: Motor Vehicle Manufacturing

Position: Associate

Job type: Full-time

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Job content

Innovation Is Imagining What No One Else CanSHARE YOUR PASSION FOR EXCELLENCEEverything starts with passion at the BMW Group. It turns a profession into a vocation. It drives us to keep reinventing mobility and to bring innovative ideas onto the roads. Enthusiasm for joint projects turns a team into a strong unit where every opinion is valued. It is only when expertise, highly professional processes and enjoyment of work are united that we can shape the future together. Whatever your heart’s desire – in the BMW Group, you will find a wide range of departments and disciplines across the world where you can share your professional passion with us.Retailer Performance Centre Manager - Midlands / NorthAs a Retailer Performance Centre Manager (RPC), you will be responsible for:
  • First line Retailer telephone, email and in Centre support function.
  • Identify opportunities to enhance NSC and Network commercial results, developing analysis and appropriate reporting.
  • Influencing decision makers within the Aftersales function to ensure programmes are developed, delivered and communicated in a motivational and practicable manner for the Network.
  • Challenge Franchise Directors, Heads of Business and Sales Managers on necessary staff levels and process changes.
  • Support the workflow for the BMW Regional Manager Aftersales, providing management support centrally and in Retailer where needed on a daily basis.
  • Carry out all Retailer chase activities, to include, Retailer sign up to all Aftersales projects, VOR tool update, CCR-S, Loyalty schemes, Capacity and Recruitment requests.
  • Provide RMA team with daily and weekly tracking reports on retailer performance versus target/
  • Conduct retailer in Centre coaching and audits (related to Capacity, Teleservices, HPMA), and deliver customised solutions to individual retailers taking into account varying size and complexity of the UK network.
  • Ideally 5-6 years Automotive experience including Aftersales and, ideally, marketing, with strong understanding of retail processes, sales channel structure and customer retention.
  • Preferably based within the North / Midlands.
  • Management experience, in particular project management, and capable of leading multi-functional teams.
  • High commercial awareness on both NSC and Retailer level required
  • Demonstrable motor industry experience, ideally within both a sales and aftersales environment/
  • Strong commercial acumen with knowledge of IFC’s and other financial reporting/
  • Coaching, influencing and relationship management skills are key/
  • Position requires outstanding breadth of aftersales knowledge and financial skills capable to focusing on both tactical / short-term as well as strategic / mid-term horizons/
  • Strong analytical skills, problem solver, must think holistically and apply logical processes (incl. building business cases).
  • Ability to build strong relationships with large variety of internal / external interfaces and stakeholders.
  • Excellent IT skills are imperative (Word, Excel, PowerPoint).
  • Good knowledge of NSC/AG aftersales systems.
As a part of the BMW Group, a career with BMW (UK) Ltd can offer long term opportunities for growth and development locally, nationally and internationally. The BMW Group invests in its employees and boasts a positive and supportive culture and flexible working environment. We are based in prestigious offices in Farnborough that provide a great place to work with good people and exciting, engaging and industry leading brands.At BMW Group, we are committed to offering our employees the right balance between work and personal life. We pride ourselves on being a flexible employer and for most roles, it could be possible to agree flexible hours, job share, compressed hours or part-time working hours and so please discuss your individual requirements as part of the application process so we can try to agree a suitable arrangement. [For this role, we also support a hybrid model which combines remote and office working .]All applications should include an up-to-date CV.Closing Date: 5th July 2023We are proud to be a part of the Disability Confident scheme. The scheme supports employers to make the most of the talents disabled people can bring to the workplace.Primary LocationGB-FarnboroughJobSales & DistributionOrganizationBMW (UK) Ltd.Job TypeGeneralJob LevelAssociateScheduleFull-timeJob Posting27-Jun-2023
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Deadline: 21-06-2024

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