Restart Opportunities - Kent

Job content

Do you have excellent interpersonal skills and an ability to motivate people? Have you got experience of working in fast-paced customer focused environment? If so, would you like to join a brand new, multi-disciplinary team of advisors and trainers to mentor people in your community who have recently re-entered the world of work after long-term unemployment, supporting them to maintain their confidence and continue to develop their skills?

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

At PeoplePlus we are on a mission to transform 1,000,000 lives by 2022 through training, education and financial advice. As a leading provider of UK wide employment support and training services, we are delighted to be building a brand-new team to support as part of the Department of Work and Pensions “Restart Programme”. We have a range of opportunities across our sites in: Canterbury, Ashford. Dover, Tonbridge, Sittingbourne, Maidstone, Folkstone and Dartford.

Customer Advisor (In Work Support)

Salary: £22,000 - £24,000

Locations: Canterbury, Ashford. Dover, Tonbridge, Sittingbourne, Maidstone, Folkstone and Dartford.

We are looking for an engaging, accountable and results focussed Customer Advisors, who will maintain regular contact with participants, track their progress, mentoring them and helping to remove any future barriers to sustaining employment.

Based from our offices, with travel, our Customer Advisor will provide a professional point of contact for participants who have entered work after taking part in the programme. You will be responsible for: Maintaining regular, tailored contact with participants following their re-entry to work, providing support, signposting and guidance on common issues related to employment. Identifying when in-depth or urgent support is required, escalating / referring to specialist provision where required and keeping accurate, timely records of all contact, advice, signposting and support offered to participants.

You will need to have excellent written and verbal communication skills and will be able to build rapport with a wide range of participants over the phone, successfully engaging with and motivating clients from a range of backgrounds, demonstrating clear empathy and credibility. For full details of the role including person specification, please review the Job Description in attached documents.

Employment Advisor

Salary: £25,000 - £28,000

Locations: Canterbury, Ashford. Dover, Tonbridge, Sittingbourne, Maidstone, Folkstone and Dartford..

We are looking for a quality and performance driven Employment Advisor who will deliver an excellent customer service for participants, playing a pivotal role in equipping them with the skills, tools and practices they need in order to re-enter employment.

Based from our office, with travel as well, our Employment Advisor will manage a caseload of Restart Participants, working with them to support progression into sustained employment. You will be responsible for, identifying participants goals, aspirations, and barriers to employment – facilitating appropriate short and long-term solutions’ and interventions as required. Monitoring ongoing progression of participants into sustainable employment whilst also developing their job search skills, strategy, empowerment and confidence and identifying appropriate internal and external contacts to build, develop and maintain relationships as a source of referrals for participants.

You will have excellent written and verbal communication skills and will be able to build rapport with a wide range of participants, external networks and colleagues. You will be confident in your ability to assess, mentor, motivate and coach individuals to be the best they can be. You will be great at problem-solving and able to identify issues and implement appropriate solutions. Your administration skills will be strong and you will have good computer/technology skills, basic numeracy and good record keeping ability. You will have a GCSE English Language (minimum grade C or equivalent) - a qualification in providing Information Advice and Guidance at Level 4 is desirable but not essential. For full details of the role including person specification, please review the Job Description in attached documents.

Administrator

Salary: £18,550 - £22,000

Locations: Canterbury, Ashford. Dover, Tonbridge, Sittingbourne, Maidstone, Folkstone and Dartford.

We are looking for a passionate, customer service focussed and diligent Administrators to support our team of Employment Advisors and Trainers. You’ll have a keen eye for detail, enjoy working with people and be highly organised as no two days will be the same.

Based in our offices, our Administrator will be absolutely key to the successful delivery of the programme, as you will be the first point of contact for participants both on the phone and face to face, providing invaluable administrative support to the delivery team and undertaking other general administration and support duties as required, including handling petty cash processes.

You will enjoy working in a dynamic, fast paced team, have a minimum ability (not qualification) at L2 / GCSE level in English and Math’s, possess an excellent understanding of Microsoft office packages including Excel, Word, Outlook, as well as experience of using and maintaining complex databases and adhering to strict deadlines and month-end timetables. A Business Administration Qualification (e.g., NVQ 2 Business Administration or similar) is desirable but not essential. For full details of the role including person specification, please review the Job Description in attached documents.

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Why Join PeoplePlus?

We are committed to creating and maintaining our award-winning culture and climate where colleagues feel valued and supported to deliver the very best services to our clients, customers and learners.

We offer an impressive range of benefits and rewards spanning health, wealth, lifestyle as well as recognition schemes to reward our employees for their commitment to delivering excellent services and support. Employee rewards and benefits include: competitive salaries, an enhanced annual leave offering, enhanced maternity and paternity and adoption pay, pension, death in service cover, child care vouchers, cycle to work scheme, flexible working options plus many more including access to our Additions platform and Wellbeing centre which offer a wide range of benefits, discounts, support and tools needed to live a healthier and happier life.

We are a Disability Confident and ‘ban the box’ (meaning we offer job opportunities for people with convictions to compete for jobs) employer. We have also signed the Armed Forces Covenant, as our pledge to support current and ex armed services personnel and their families.

We are always looking to develop top talent and have become an accredited ‘One Star’ Best Company for 2021 due to our commitment to continuously engaging with our employees and investing in skills training and development programmes.

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