Resolutions Officer

Overview

Our newly reconfigured SEND Team, the Educational Psychology Service (EPS) and the Specialist Teaching Service (STS) ensures that we are able to effectively meet the needs of all children and young people with SEND.

About us

Our vision is:

• Achieve the very best they can
• Attend a school or educational setting as close to their home as possible
• Be taught and supported by skilled professionals who have high expectations for their progress and learning potential
• Enjoy learning, feel valued and be confident
• Be actively involved in decisions that affect them
• Fulfil their potential as confident adults in their chosen community, and
• Be allocated resources to best effect

About the role

You will oversee all aspects of the compliments and complaints, mediation and tribunal work, including liaison with legal colleagues.

You will work closely with managers and officers to ensure these areas of work are effectively managed, disseminate learning and make recommendations to the service to support improved practice.

About you

You will be educated to degree standard or equivalent experience and have experience with Advocacy or similar.

You will have substantial relevant experience of working in the service/professional area with evidence of work responsibilities appropriate to the role.

SENDIST Appeal and Tribunal process and Single Route of Redress knowledge is essential to the role.

Other information

Our values

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

About the Business Unit

Ensuring that children and young people in Buckinghamshire reach their potential is a primary focus within our Education service. It’s essential that we provide inclusive and life-long learning opportunities for all of our young people - so we look to raise standards, attainment and aspirations in a number of ways.

Our key priorities include: improving the quality and timeliness of Education, Health and Care Plans and the support families of children with SEND receive; reducing the number of exclusions both permanent and fixed term; and providing the children of Buckinghamshire with the highest quality education possible.

We aim to provide the right support, at the right time for families requiring non-statutory intervention, and provide sufficient, high quality early years and school places for children in Buckinghamshire. Despite Buckinghamshire having a higher percentage of good or outstanding Early Years providers and schools than national averages, we are not complacent.

We are keen to strengthen the services we deliver to provide the children of Buckinghamshire the highest quality education possible.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme and the opportunity to gain membership to Costco. We have discounted gym memberships, Travel discounts with Arriva and Chiltern Railways and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/