Reservation Supervisor

☞ The Mercure Bournemouth Queens Hotel & Spa

View: 109

Update day: 01-06-2024

Location: London

Category: PG / PB / Reception Restaurant / Hotel / Tourism Serving / Cleaner / Maids Executive management

Industry: Hotels Resorts

Job type: Permanent

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Job content

We are looking for a Reservations Supervisor at Adagio London Brentford


Position Overview:

To deal with all guest enquiries, questions and requirements for reservations of Hotel rooms in helpful and speedy manner. To support all other departments, especially Sales ensuring that all guests have an enjoyable stay with us and Hotel Room Sale has reached required level. To be responsible for the day-to-day duties with accepting and entering individual/groups reservations. To help and advice non-residents / visitors with their general needs. Resolve guest problems and complaints as appropriately and professionally as possible.


Duties:

  • Process and input group, FIT and corporate reservations following hotel reservations policy
  • Ensure all reservations are accurately actioned within the same working day. ·
  • Date stamp and file processed reservations in the designated areas ·
  • Clear past reservations from filing cabinets to be stored in box files each month. ·
  • Take personal responsibility to ensure that all inquiries are addressed. ·
  • Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Reservations Sales Manager.
  • Maintain a positive selling approach to maximise yield in both occupancy and rates. ·
  • Assist in Front Office as required, especially with guest check in and check out during peak periods of activity ·
  • Any other duties assigned from time to time by the Department Manager/Supervisor

Benefits:

  • Attractive Bonus Scheme • Pension Scheme •
  • A Discount Card to be used in Accor Hotels Worldwide •
  • Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C) •
  • Training & Development •
  • Additional holidays with service •
  • international Development Opportunities •
  • And more: recommend a friend scheme; Employee Advisory Service

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow’s hospitality.
To join our Group, please visit https://careers.accor.com/

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Deadline: 16-07-2024

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