Multi-Skilled Team Member

☞ The Mercure Bournemouth Queens Hotel & Spa

View: 113

Update day: 07-05-2024

Location: Cardiff Wales

Category: Food & Beverage

Industry: Hotels Resorts

Job type: Permanent

Salary: £9.05 an hour

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Job content

Job Description
  • Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
  • Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
  • Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
  • Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
  • Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
  • Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
  • Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
  • Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
  • Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
  • Attend to other duties as requested by Management and Supervisors
  • Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
  • Take orders through POS system.
  • Keep tables and service areas clean and tidy as per procedure manual.
  • Maintain hygienic food service techniques during service.
  • Any other reasonable request as required by your Supervisor or Hotel Management.

Work Experience
  • Previous Customer Service Experience.
  • Cash handling experience.
  • Previous Hotel experience in a similar room (Desired).
  • Guest oriented, service minded, and attentive to details.
  • Sparkling personality.
  • Well organised.
  • Team spirit.

Benefits
  • Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card.
  • Free Bonus Breaks Voucher.
  • Friends & Family Rates.
  • Pension Scheme.
  • Childcare Voucher Scheme.
  • Cycle to Work Scheme.
  • Eye Test Vouchers.
  • Staff Uniforms Provided.
  • Employee Support through confidential Advice Line 24/7.
  • Annual salary increased and bonus schemes.
  • Hourly wage of £9.05 per hour.
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Deadline: 21-06-2024

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