Reservation Agent

☞ The Mercure Bournemouth Queens Hotel & Spa

View: 103

Update day: 28-04-2024

Location: Cambridge East

Category: PG / PB / Reception Restaurant / Hotel / Tourism Serving / Cleaner / Maids

Industry: Hotels Resorts

Job type: Permanent

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Job content

Job Description

What you will be doing

  • Consistently offer exceptional, friendly and engaging service
  • Ensure the best selection for the guest and ensure revenue is maximized through up-selling
  • Book room reservation requests, enter rooming lists, and update accurate information in the system
  • Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience
  • Processing all external and internal calls by redirecting calls or directly assisting the caller

Work Experience

Key Competencies and Qualities

  • Has an impeccable attitude which conveys the image of the brand and hotel
  • Customer service orientation
  • Multitasking competencies
  • Strong interpersonal and problem solving abilities
  • Team work spirit
  • Effective verbal and written communication skills
  • Fluency in English; additional languages are a plus

Benefits

Benefits

Working with a fabulous team that are at the heart of the hotel. Being able to be creative with ways to delight and surprise the guests during their stay with us and make the guests stay incredible and unforgettable.

Your Benefits Include:

  • Attractive Bonus Scheme
  • Pension Scheme
  • A Discount Card to be used in Accor Hotels Worldwide

-Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)

  • Training & Development
  • Additional holidays with service
  • International Development Opportunities

And more: recommend a friend scheme; Employee Advisory Service; etc.

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Deadline: 12-06-2024

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