Reception Team Leader

☞ The Mercure Bournemouth Queens Hotel & Spa

View: 103

Update day: 01-06-2024

Location: London

Category: PG / PB / Reception Restaurant / Hotel / Tourism Serving / Cleaner / Maids

Industry: Hotels Resorts

Job type: Permanent

Salary: £10.20 an hour

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Job content

Hotel Team Leader



First impressions are everything!

As a Hotel Team Leader, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us with your

What is in it for you:

  • Salary: £10.20ph
  • Employee benefit card offering discounted rates at Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  • Pension scheme
  • 28 days holidays including bank holidays (increasing yearly)
  • Bonus Scheme
    What you will be doing:
  • The Reception Team Leader welcomes the guests and provides support and leadership to all Reception Team Members.
  • You will undertake duty manager shifts while on duty.
  • They contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.
  • Consistently offer professional, friendly and engaging service.
  • Provide day to day operational and managerial support for Front Desk and ensure all service standards are followed.
  • Consistently offer professional, friendly and engaging service.
  • Assist the management team in all aspects of the department.
  • Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
  • Assist guests regarding hotel facilities in an informative and helpful way.
  • Review arrivals, ensure that special requests are met and service is anticipatory.
  • Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions.
  • Assist in growing ALL program membership

    Your experience and skills include:
  • Previous experience in similar roles is preferable.
  • Attention to detail and exceptional organisational skills
  • Strong team player and positive attitude.
  • Ability to work effectively under pressure.
  • Essential to be flexible with working hours

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow’s hospitality.
To join our Group, please visit https://careers.accor.com/

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Deadline: 16-07-2024

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