Patient Pathway Administrator

Job content

Calling all Administrators!!!

Oxford University Hospitals (OUH) is a world-renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK. They became a Foundation Trust on 1 October 2015 and believe that this will enable them to work more effectively in partnership with their patients and their local community to provide high quality healthcare.

They provide a wide range of clinical services, specialist services (including cardiac, cancer, musculoskeletal and neurological rehabilitation) medical education, training, and research.

Would you like to be part of a Trust that value, recognise and celebrate staff members? Who work as a team to provide a high-level service? If yes, Oxford University Hospitals is the place for you.

We have a full-time temporary placement opportunity available for a Patient Pathway Administrator starting ASAP for 6 months. You will be based at the John Radcliffe Hospital (OX3 9DU).

The working pattern is Monday-Friday and is a 37.5 hour week working either 8am-4pm. Or 9:00am-5:00pm.

This is a Band 4 role paying £11.20 p/h.

Please note: to be considered for this role you must be able to use hospital system EPR.

The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access policy.

Responsibilities will cover several areas such as:

· Provide primary administrative support to Consultants, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.

· Type or use Trust digital transcription systems to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of being received within 10 working days from the point of clinical delivery / decision.

· Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.

· Support patients under the clinicians’ care by booking where appropriate relevant diagnostic investigations and expediting where appropriate in line with the 6 week diagnostic pathway and 18 week RTT pathway.

· Monitor urgent investigation requests to ensure they are processed appropriately.

· Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, intervening where necessary to expedite appointments and procedures to avoid breaches.

· Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.

· Follow the Trust tracking procedure for the movement of all patient notes

· Update patient details on Trust and departmental patient record systems to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated.

· Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these.

· Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology

What we are looking for:

· EPR knowledge essential.

· Microsoft Office knowledge desirable.

· Previous NHS experience.

· Administration experience.

· Good organisation skills.

· Have an excellent telephone manner.

· Be professional and approachable.

In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: –

· Competitive Pay Rates - work this week, get paid next week!

· First choice of placements at over 50 NHS Trusts in England

· Dedicated consultants

· Flexible working options

· Free DBS and free training

· Build holiday allowance

· Support when you need it – 24/7 365 days

· Stakeholder pension scheme

Who are NHS Professionals?

NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS.

Working through the NHSP bank means Trusts don’t have to rely on expensive agencies. Right now, we have over 126,000 members registered on our bank from various roles, grades and specialities, saving the NHS over £70 million each year. This money is then reinvested back into the NHS.

Register today for various flexible working options and long-term placement opportunities.

We look forward to hearing from you soon.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

Reference ID: 41970

Contract length: 6 months

Job Types: Full-time, Temporary

Salary: £11.20 per hour

Benefits:

• Company pension

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• Have you used hospital system EPR before?