MOJ Claims Handler

Job content

MOJ Credit Hire File Handler - Complex Credit Hire - Volume 1

This is a unique opportunity to join a market leading team who deal with credit hire claims in the MOJ & OIC portal.

The purpose of the role is to handle a caseload of portal claims from initial notification and be responsible for assessing liability, personal injury and credit hire with the aim to achieving the best settlement outcome for our client’s.

Our credit hire team is the largest and longest-established in the UK, with over 200 colleagues, and acting for more Insurers & Broker clients than any other, but we don’t do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies to identify and prevent new and emerging risks. We are looking for like-minded people who want to join us in this exciting and important work, and who want to develop their career with us.

You will predominately be handling your own case load of delegated authority claims which will include but not limited to credit hire cases, suspected credit hire fraud, liability investigations and bodily injury cases whilst assisting and helping to shape our best in class strategy for our insurer clients.

We are looking for all kinds of individuals that have a desire to progress and develop. Our promise back to you is to support you in reaching those career goals. Many of our leadership team and technicians started their careers at Keoghs which underlines the development commitment to all our people.

Our culture is one of support, respect and recognition, so if you think you’re a good fit then we’d love to hear from you.

Key Accountabilities

The File Handler will handle a case load of portal claims. In addition, they will also handle liability disputed claims on a pre-litigation basis that subsequently drop from the portal. They will perform specific delegated tasks within a supervised environment.

• Making initial investigations and liaising with the Insured, Insurer and Third Party solicitors as to liability and making an appropriate assessment.

• Undertake discussions and negotiations with Insured, Insurer and Third Party Solicitors to pursue the rapid and appropriate settlement of cases and the apportionment of costs

• If relevant, drafting Court documentation and instructing Counsel as appropriate

• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making

• Dealing with correspondence and telephone calls

• Undertaking periodic reviews of files in line with Client requirements

• Meeting agreed performance targets

• Ensuring files are kept within ISO 9001 guidelines

• Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested

• To ensure compliance with the SRA Code of Conduct 2011

• Adhere to the Keoghs Values

Essential Skills and Attributes

• Credit hire experience either defendant (preferable) or claimant

• Previous experience of handling own caseload

• Good telephone negotiation skills

• Have an understanding of portal process

• Excellent listening and verbal communication skills

• Excellent client care skills

Desirable

• Knowledge / experience of the MOJ process

• Knowledge / experience of handling liability disputes

What you can expect from us

· A learning culture with employee development at the heart of the people development pathway

· Excellent flexible benefits including Annual leave entitlement and Healthcare Cash Plan as standard

· Monday to Friday – 35 hours per week with flexible agile working

· Health Cash Plan

· Death In Service – after 1 year

· Pension Contribution

· Cycle to Work Scheme*

· Tech Scheme*

· Season Ticket Loan*

· Car Parking Scheme*

· Gym Flex*

· Access to Online Discount Sites

· Discounted Gourmet Society Membership

· Discounted Tickets for Merlin Attractions nationwide

· Discounts at local retail outlets

· Flexible Working

· 25 days holiday plus 8 bank holidays

Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;

Keoghs values

• We listen, are down to earth and supportive

• We work together towards a common goal

• We’re friendly with a can do attitude

• We care about our clients

•We evolve

Keoghs is a Disability Confident employer and we endeavour to recruit from the widest possible pool of suitable candidates.

If you require any adjustments or special arrangements to be made to our application process on account of a disability please contact recruitment@keoghs.co.uk or telephone 01204 672278 and ask to speak to Recruitment.

We’d like to take this opportunity to thank you for interest in this position and in our organisation

Strictly no agencies please