Costs File Handler Assistant

Job content

Are you looking for your next role or looking to start a career in a Costs Legal role? Do you have a A Level or B tech? Do you have a good level of GCSE? Are you looking to join a friendly, flexible and progressive team? If yes Keoghs are looking to add a number of File Handler Assistant to join our Cost teams. Full details below:

The File Handler Assistant will be assigned to work with a File Handler/File Handlers within a team. The teams deal with the Costs element on cases on behalf of a cross section of insurance clients. Whilst the Assistant will not have ownership of any of their own files, they will be responsible for carrying out individual tasks on cases for and in support of the File Handler(s).

Key Accountabilities

Administration

• Dealing with general or straightforward queries
• Telephone chasing activities
• Filing out Allocation Questionnaires and witness summons
• Arranging telephone conferences

The individual may also be allocated any appropriate administration tasks ensuring the proactive management of files. Delegation of this may be from the team leader or the individual File Handlers.

Other duties

• Drafting court documents
• Reviewing incoming documents
• Carrying out detailed reviews and preparing chronologies
• Liaising with parties involved in claims
• Instructing Counsel
• Research using legal software and practitioners texts
• Dealing with routine correspondence
• Draft Cost schedules
• To ensure compliance with the Solicitors Code of Conduct 2007 (as amended)

As develop:

• Prepare strategic reports
• Negotiate settlement with the third party
• Prepare outcome reports

Essential Skills and Attributes:

• Education standard of ‘A’ level or equivalent
• Experience of drafting court documents and understanding of processes
• Self-confident with good telephone and communication skills with people at all levels inside and outside the business
• An ability to organise and prioritise tasks using initiative
• Calm under pressure with the ability to re-prioritise and delegate effectively when required
• An ability to maintain attention to detail when dealing with repetitive tasks
• Good Literacy and IT skills
• Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met
• Ability to work effectively within the Keoghs Shared Behaviour framework
• Teamwork - Contributes actively to an environment in which colleagues work cooperatively with each other.
• Attention to Detail - Pays appropriate attention to all aspects of a task.
• Excellence at Keoghs - Understands the Principles of Excellence at Keoghs and how these are applied to the way Keoghs runs its business.

What you can expect from us:

• A learning culture with employee development at the heart of the people development pathway

• Excellent flexible benefits including Annual leave entitlement and Healthcare Cash Plan as standard

• Monday to Friday – 35 hours per week

• Death In Service – after 1 year

• Pension Contribution

• Health Cash Plan

• 25 days holiday plus 8 bank holidays (opportunity to buy & sell 3 days)

Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;

Keoghs values:

• We listen, are down to earth and supportive

• We work together towards a common goal

• We’re friendly with a can do attitude

• We care about our clients

• We evolve

Keoghs is a Disability Confident employer and we endeavour to recruit from the widest possible pool of suitable candidates.

If you require any adjustments or special arrangements to be made to our application process on account of a disability please contact recruitment@keoghs.co.uk or telephone 01204 672278 and ask to speak to Recruitment.

We’d like to take this opportunity to thank you for interest in this position and in our organisation