Auditor

Job content

The role of Litigated Credit Hire Auditor will encompass the development, planning, execution and reporting of technical and process audits across the litigated area of credit hire business unit.

Technical audits will be undertaken in accordance with internal audit policy, procedure and the devised technical audit regime for the credit hire business unit. The firm’s audit programme will also include client file reviews in the credit hire business unit.

The role will involve a considerable amount of interface with the Training & Audit Manager, Unit Directors, and Tactical Delivery Director of the unit.

The role will have a direct supervisory reporting line to the Training & Audit Manager.

Key Accountabilities

•Undertake and lead internal technical credit hire audits in line with the internal audit programme for the firms operating Divisions, file types will including fast track and multi-track matters using an agreed framework.

•Undertake and lead ad hoc and other bespoke internal credit hire technical audits in line with the firm’s current policies and procedures as and when required within the working of the firms operating Divisions.

•Develop strong and effective business relationships with key stakeholders within the firm, ensuring the independent nature of the role is not open to compromise.

•Provide clear and effective feedback (orally and in written report format) to the key stakeholders within the business on conclusion of all audit activities as and when required to do so.

•Develop and effectively communicate recommendations for remedial action (orally and in written report format) to the key stakeholders within the business where necessary.

•Ensure appropriate corrective action plans are developed and implemented by the relevant key stakeholders within the business in a timely manner.

•To highlight all opportunities to develop and enhance existing procedures, processes and competency’s where appropriate.

•In conjunction with the Training & Audit Manager, Credit Hire Business Unit & Tactical Delivery Director consider training requirements and skill gaps analysis at both handler and strategic business unit level.

•Perform other relevant duties as requested by the Training & Audit Manager of the credit hire business unit in line with business needs and requirements.

•To ensure compliance with the SRA Code of Conduct 2011.

Essential Skills and Attributes

A proven history of claims handling or experience of working in the insurance sector is essential.

•Computer literacy and attention to detail.

•Ability to demonstrate a consistent exposure to monitoring and driving the successful implementation of effective, corrective/improvement plans through to conclusion and in a timely manner.

•The ability to communicate effectively with stakeholders at all levels, both orally and in writing.

Desirable:

•Previous technical experience auditing credit hire client files up to and including Fast Track matters would be advantageous (but not a pre-requisite).

•Knowledge of developing or maintaining MI reporting systems.

•Ability anticipate problems and identify solutions

Soft Skills

•Professional – adopts a professional approach to business activity and the delivery of performance objectives at all times

•Communication – is an effective communicator (orally and in writing) with excellent presentation and listening skills. Promotes compliance and best practice standards when interfacing with key business stakeholders at all levels

•Assertive – remains composed and objective when challenged yet is able to take the lead to ensure the correct outcome for the business is maintained

•Flexible – adapts to the needs and requirements of the business where necessary

•Organisation – is self-motivated and can work autonomously with excellent planning and time management skills

•Influencing – is able to provide effective guidance and direction to key stakeholders in order to achieve the appropriate outcome for the business

•Analytical – is able to identify concerns or risks where they exist and analyse such data to formulate appropriate recommendations to mitigate those risks

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;

Keoghs values

We listen, are down to earth and supportive

We work together towards a common goal

We’re friendly with a can do attitude

We care about our clients

We evolve

Values