File Handler - Personal Injury

Job content

Job Title: File Handler – Motor RTA Personal Injury

Job Purpose

The file handler will handle delegated and non-delegated litigated motor instructions on behalf of key insurer clients. The work will cover, both liability, indemnity and quantum disputes.

The successful file handler will be able to demonstrate an ability to impress the client with the extent of their legal knowledge and provide clear unambiguous advice on the strategy for bringing a claim to its resolution. A clear view on both relevant case law and appropriate evidence will be necessary.

The successful candidate should be able to recognise cases with a technical bias, e.g. whether the Insurer is a contractual Insurer, RTA Insurer, or Article 75 Insurer, and what actions are required if the policyholder is a Claimant and there is a counterclaim be pursued.

Key Accountabilities

The file handler will be responsible for the day to day handling of a motor litigated caseload, subject to supervision according to Keoghs competency framework, to include:

• Reviewing files, noting and abiding by Client Guidelines
• Knowledge of litigation, the CPR Rules and Court procedures
• Formulating initial and ongoing Strategy, efficiently and effectively, having in mind the appropriate fee structure.
• Draft reports confirming Strategy and agreeing the most suitable approach with the client.
• Throughout the lifetime of a case, being aware of the overall spend on a claim, whether fixed fee or hourly rate.
• Undertaking negotiations with Third Party Solicitors
• Liaising with Insured and Insurers and Brokers where necessary
• Ensuring ‘actions’ are carried out as per Action Lists in Case Management System
• Undertaking Court Hearings
• Ensuring relevant tasks are delegated to the paralegals
• Accurately recording time and management information
• Accurately processing bills in accordance with Client Guidelines
• Ensuring files are kept within ISO 9001 guidelines
• To ensure compliance with the SRA Code of Conduct 2019

Working Hours

35 hours per week

Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.

Primary location for this role is Horwich, Bolton office.

Recruitment Criteria:

We are looking for an experienced handler, someone who has prior experience of handling their own litigated Motor / RTA caseload. A proven file handler who can hit the ground running, has the ability to prioritise their own workload and strives to deliver an excellent service to clients.

In return we offer a stable, supportive working environment with a quality workload.

If you’re interested in speaking with us further please do not hesitate to make your application, we’d love to hear from you.

Compensation & Benefits:

Salary to be discussed on application, working from home 2-3 days per week (even after Covid (!)), Health Shield Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days), Death In Service – after 1 year, Employer Pension Contribution, Cycle to Work Scheme*, Tech Scheme*, Season Ticket Loan*, Gym Flex*, Access to Online Discount Sites, Discounted Gourmet Society Membership, Discounted Tickets for Merlin Attractions nationwide, Discounts at local retail outlets (*after successfully completing probation)

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;

Keoghs values

We listen, are down to earth and supportive

We work together towards a common goal

We’re friendly with a can do attitude

We care about our clients

We evolve