Membership & Visitor Welcome Assistant

Job description

Do you love working with people from all ages and backgrounds? As the Membership and Visitor Welcome Assistant it’s your role to ensure that every aspect of our visitor experience is going to delight our customers.

Hours: 28 hours per week

Contract: Fixed term contract until February 2022

Salary: £20,065 per year

‘Please note that the salary advertised is inclusive of an additional Outer London Weighting allowance of £2,690 per annum.’

Atmospheric Ham House is situated on the banks of the River Thames. This 17th century country home has a varied visitor experience, including outdoor events, workshops, theatre, ghost tours and family-friendly activities. The close team is often looking for enthusiastic people with great interpersonal skills to join them, particularly for seasonal contracts.

The orangery café offers freshly made food straight from the garden to your plate and the shop also sells a large selection of Ham-grown plants and other varieties. Take a step back in time to over three hundred and fifty years worth of plants and produce originally grown in the gardens.

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day.

You’ll be asked to confidently sell membership and gift aid on entry, as well as work to our sales targets. You’ll also be responsible for answering queries and making sure visitors can find everything they need for their visit. When interacting with our customers, you’ll inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy.

Please also read the full role profile attached to this advert.

To be fantastic in this role you’ll need:

• Genuine enthusiasm for working with people

• Excellent customer service skills

• The ability to work to sales targets, and confidently sell our membership benefits

• Good understanding of the National Trust and what we do

• A willingness to learn new skills, and a can do attitude

• Experience of working in a customer service or sales team

• Some cash handling experience

Benefits for working at the National Trust:

• Flexible working whenever possible

• Free parking at most locations

• Discounts in high street stores, cinemas, National Trust properties and cafes.

• Free entry to our properties for you, a guest and your children (under 18)

• Generous annual leave

• Subsidised health cash plan

• Free 24-hour support service

• Substantial pension scheme of up to 10% basic salary

• Training & Development tailored to you

• Up to 5 days of paid volunteering for you.

Click here to find out more about the benefits we offer to support you.