Membership Support Administrator

☞ Search Consultancy

View: 101

Update day: 07-05-2024

Location: Glasgow Scotland

Category: Administrative / Clerical / Assistant

Industry: Human Resources Staffing

Job type: Contract

Salary: £13.35 an hour

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Job content

Do you have experience in a Membership Administration role or similar experience within the Voluntary sector? I am working on behalf of my client who is seeking a Membership Support Administrator to start immediately. The organisation has seen an increase in new member applications and require support in the team on an ongoing temporary basis.

You must be available immediately to be considered, the hourly pay rate on offer is £13.35. You will be working from home 35 hours per week and equipment will be provided.

Duties and responsibilities:

  • First point of contact for members and prospective
  • Respond to enquiries in a timely and customer-focused manner
  • Encourage and support uptake and retention of membership
  • Encourage and support engagement with benefits package
  • Where appropriate, advise on our wider services that are suitable for needs and will enhance the customer experience
  • On boarding new members when required - by processing, reviewing and validating all membership application
  • Capture and record key profiling information from customers and members on Salesforce

Skills and requirements:

  • Strong communication skills, in person and on the telephone
  • Outstanding customer service skills - excellent listener, skilled at identifying customer needs and offering suitable solutions in a supportive way
  • Ale to build rapport and relationships and to stay calm under pressure
  • Experience of using CRM systems to capture and report on customer data
  • Ability to work autonomously and solve problems
  • Excellent personal management and administration skills

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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Deadline: 21-06-2024

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