Legal Claims Handler

☞ Simpson Millar LLP

View: 106

Update day: 01-06-2024

Location: Manchester North West

Category: Insurance

Industry: Legal

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Job content

Why join Simpson Millar’s Contact Centre?


We’re looking for talented and motivated people to join our team. You might be a law graduate who is looking for an opportunity to gain an initial step in a legal firm, or someone who comes with some experience, but what is most important is that you enjoy working within a customer service role where you’re spending most of your time talking to people on the phone or dealing with incoming email enquiries.


This isn’t your usual call centre environment – we are a small, tight-knit team with no cold calling, where you’ll be allowed to use your initiative and not be spoon-fed. You’ll definitely need to be self-motivated and resilient but the work you put in can actually result in genuinely helping people.


What sort of person are we looking for?



Experience in a previous claims role (legal or not) will help but is not essential as full training will be given. You might already have the legal knowledge from your degree and be looking to put this into practice whilst working with like-minded people in a progressive and fun environment.


You’ll be someone who can handle new business calls in a professional manner, identify legal requirements and facilitate a smooth transition into the legal specialist and practice areas. It involves working closely with the legal specialist teams and legal practice areas to learn and develop your understanding of consumer law, whilst delivering great customer service on every call. This will mean handling inbound and outbound calls in a high-volume environment and working towards targets. So you’ll need great communication skills and the ability to think on your feet.


You will have a genuine desire to show the caller we care and you will be energetic and enthusiastic about helping people.




What work will you be doing?

  • Process warm incoming personal injury enquiries including Clinical Negligence, Industrial Disease, Military, Travel, Road Traffic Accidents, Employers Liability, Occupiers Liability, Public Liability and CICA.
  • Perform outbound and inbound calls and respond to email enquiries.
  • Talking to clients to obtain the full circumstances of a claim, collating all the required information, and recording it accurately Using legal case management software i.e. Proclaim.
  • To identifying multi-track cases through effective discovery and fact finding.
  • Identifying and managing claims to ensure considerations are given to all relevant information to achieve pro-active handling and quality decisions.
  • Advising on the correct funding policy and using systems, such as DocuSign to on board new clients.
  • Adhere to company standards and ensure client satisfaction.


In return we’ll offer you a basic salary of £17,335 plus bonus for achieving your targets. In addition there’s 25 days holiday (plus bank holidays), a 3% pension contribution and 4x Life Assurance.



More about Simpson Millar


We are a large national firm which still retains its small company, family feel. Flexible working and colleagues who are on hand to assist your development. We’ve branded ourselves as The Open Lawyers, and that’s a commitment to both our clients and our colleagues.


Our Contact Centre teams are all working from home with occasional days in the office. The initial induction training will be office based.


If this sounds like something you’d be interested in, then please apply. All applications will be acknowledged and are individually reviewed.


To make an application please click apply now or send your CV to jobs@simpsonmillarcareers.com

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Deadline: 16-07-2024

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