IT Supporter - UK & Ireland

Job content

Are you looking for your next move? Are you looking for a role where you can play a key role within our high performing IT team? Coloplast is the world’s leading Medtech company and we are looking for an IT Supporter to join our IT Team based within our Peterborough Head Office.

About Us

Coloplast is a market leading company with a strong record for product and service innovation.

We work in close Partnership with the NHS and individual healthcare professionals to support and drive the best clinical solutions and services to patients. We offer great career opportunities plus a strong benefits package for our staff.

The role

The primary purpose of the role is to provide end user support to Coloplast employees either face to face, or remotely over Teams or by phone, to restore normal IT service, in compliance with all IT processes and guidelines.

The successful candidate will own and follow through to resolution, cases via the Global IT management tool, ensuring that a professional and timely support service is provided at all times. This will require working as a team to ensure that the workload is balanced, taking ownership for the cases, and escalating to other support levels as and when required.

There will also be an ongoing requirement to support the recruitment of new employees, ensuring all IT equipment, including laptops phones and other devices, are built and configured to the required standards and are issued on time, as well as continuous equipment upgrades for existing employees, and the correct termination processes for departing employees.

The IT Support team work closely together to ensure that the standard working hours, Monday Friday, 8am-6pm are covered fully, and the successful candidate will need to play a full role in maintaining this rota.

To be successful in this role, there is a need to take a proactive approach, ensuring a high level of customer service is provided at all times. The role holder will be extremely service minded, as well as being an excellent team player, providing support and back up to colleagues when required. With well-developed communication skills, and a structured and systematic problem solving approach, along with a drive to always achieve more, this will be an ideal role for someone who wants to use their IT skills to support our overall business in making lives better for our Customers.

Individuals must be confident w ith end user support and client computing (MCP is preferable), familiar with the MS Operating systems and Office suite, and with a good understanding of IT infrastructure, operations and Governance Principles. Experience in a similar role would be an advantage.

Need more information

If this sounds like the role for you, please visit our website at www.coloplast.co.uk/curious

Deadline

If you are interested in this position, please apply online as soon as possible.

Coloplast Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 12.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

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