IT Support Engineer

Job content

The Opportunity

Our client is recruiting for an ApprenticeIT Support Engineerto join their team in NE38, Washington.

TheLevel 4 Network Engineer apprenticeship programme that we are offering,will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company

This company is an IT & Telecoms company based in Washington, Tyne and Wear bringing a team of Telecom & IT Experts together to supply local North East businesses with cost effective, telecoms & IT technology solutions to suit their unique business needs, with exceptional customer service from a Team that cares. Thid company aspires to become one of the leading players in the telecom & IT service industries in the United Kingdom.

The Position

Job Title:

IT Support Engineer

Apprenticeship Course:

Level 4 Network Engineer

Apprenticeship Duration:

24 Months

Location:

NE38, Washington

Working Hours:

9am to 5pm – Monday to Friday

Salary:

£16,000 to £18,000 pa

Role and Responsibilities

Take ownership and respond to customer support tickets via email and telephone, in respect of technical issues for both IT and comms products to ensure high quality responses and resolution.

• Quickly identify problems and resolve, escalating to the next level of support if, when needed.
• Creating a record of each customer problem and managing the process through to closure.
• Educate the customer where possible, to reduce support contact.
• Maintain an up-to-date knowledge of our products & technologies and those of our competitors.
• Perform on site and remote installation of VoIP Telephony and IT hardware and applications.
• Shared responsibility for out of hours technical support queries.
• Learning on the job will include Active Directory, Azure AD/365, Sophos Endpoint and Unified threat Management/Firewalls

Desired Qualities, Skills and Knowledge:

• Excellent customer service skills.
• Excellent written and verbal communication skills.
• A desire to exceed customer expectations.
• The ability to communicate complex, sometimes technical issues/ideas clearly.
• Self-motivated.
• Confidence to investigate problems & overcome obstructions
• Problem-solving skills.
• Excellent interpersonal skills and diplomacy essential.
• The ability to work under pressure on time critical situations.
• Candidates must be able to demonstrate IT knowledge through education and/or work placement.
• Hands on experience advantageous but not essential.

Please note this company work remotely, this doesn’t stop on site work of course at customer premises and they do have an office in Washington.

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

Job Type: Full-time

Salary: £16,000.00-£18,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Washington, NE38: reliably commute or plan to relocate before starting work (required)

Work Location: In person