IT Support Apprentice

Job content

The Opportunity

Our client is recruiting for an IT Support Apprenticeto join their team in Oxfordshire.

The Level 3 Information Communication Technicianapprenticeship programme that we are offering,will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company

we focus on delivering first class customer service across our full range of products and services. We always deliver on our promise, and we always aim to exceed expectations. Our business centers on our technical understanding and the continued delivery of excellent communications and ability to act promptly in the dynamic and changing world of telecoms.

We partner with major suppliers to provide our clients with the finest quality products and solutions that fit their specific needs. Our sales and engineering staff are trained to expert level and provide guidance and support at every stage.

The Position

Job Title:

IT Support Apprentice

Apprenticeship Course:

Information Communication Technician

Apprenticeship Duration:

18 Months

Location:

Oxfordshire – OX17

Working Hours:

Monday to Friday 9 to 5

Salary:

£12,000 to £15,000

Role and Responsibilities

· Learning to assist IT / Telecoms support team in first line support.

· Dealing with support customers initial calls/emails into the service desk

· Learning to do initial trouble shooting

· Priorities based on level of seriousness/urgency of the enquiry and then raising support tickets

· Allocating to an engineer accordingly

· After a period, time will also be required to go on site visits if deemed necessary and accompany more senior engineers on potential project work/ implementations.

Desired Qualities, Skills and Knowledge:

· Organized

· Confident and innovative (“Can Do attitude”);

· Excellent organizational skills

· Good communicator and team worker

· Full UK Driving License

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

Job Type: Full-time

Salary: £12,000.00-£15,000.00 per year

Benefits:

• Company events
• Company pension

Schedule:

• Monday to Friday

Work Location: In person