IT Operations Officer

We are Benenden Health

Do you want a career within a business that is not driven by profit, but by providing excellent service? A career within a business that is sustained by a genuine community, with everyone coming together to support each other? A career with an amazing history and a bright future?

We were founded in 1905, with the purpose of people joining together to help pay for medical care for when they might need it and this remains our core purpose today. We still exist for the sole benefit of our members and remain a not-for-profit society. Today, our mission is to help regular hard-working people avoid the worry and complications that waiting on the NHS can bring. Our only passion is to improve the quality of our members’ lives, as it always has been. Today we have over 850,000 members, tomorrow we aim for many more. Our vision is to be the UK’s leading healthcare community, making life better for all our members and wider society by taking the strain off the NHS.

With a 115-year history and a mutual ethos, Benenden Health is a unique place to work. Whatever the department, no two days are the same and the opportunities are as diverse as the members we serve.

We have an exciting opportunity for a new IT Operations Officer to join our IT Department on a permanent basis.

Overview of the role

Reporting to the Group IT Director, the post holder will:

• Be a member of the Group IT Leadership Team.
• Provide comprehensive executive support to the Group IT Director, assisting with all day-to-day operational activities.
• Chair, manage and minute key forums including the Group IT Change Advisory Board and Group Cyber Security Forums.
• Lead implementation of the Business Continuity framework across the Society and Charitable Trust, including managing documentation.
• Manage and coordinate internal and external audits across the Group (including IT, Applications, Data/BI and Cyber Security).
• Manage IT risk, including risk ratings, events, controls and actions.
• Manage, write and update all Society IT Policies, Procedures and supporting documentation.
• Write, edit and submit all Committee papers and business cases in accordance with respective Group deadlines (primarily Society Executive, Hospital Executive, Board of Directors, Board of Governors, Hospital Audit Committee, Group Risk Committee and Group Audit Committee).
• Support the Society and Hospital Heads of IT to implement Group Cyber Security strategy(ies).
• Support the Group IT Leadership Team to deliver the Infrastructure, Applications and Data & Analysis strategies.

We’re keen to hear from candidates with the following skills and experience:

• Substantial experience providing confidential support at C-suite level
• Degree educated, RSA level III or equivalent experience, including minute taking and writing papers/reports
• Meticulously organised, able to work to numerous competing deadlines
• Excellent attention to detail, written English and proof-reading skills
• Experience chairing and governing key forums across multiple teams/sites
• Familiar with risks/controls, business continuity, Data Protection and ISO regulations
• Coordinating internal and external audits
• Project management experience
• Able to self-manage and act with delegated authority
• Acts with integrity and exercises personal judgment and initiative

Benefits Package

As a valued colleague, we offer you a range of benefits including;

• Free Benenden Health membership
• Limited free onsite parking
• Up to 35 days’ holiday including bank holiday and no current weekend working
• Pension with up to 10% employer contributions
• Excellent training and development
• Cycle to work scheme
• Employee engagement events
• Supporting local charities
• Opportunities to give back to our community through volunteering
• Mental Health First Aiders
• Free onsite gym

For further information on this role, please refer to the Role Profile.

Salary - At or around £28,500 per annum, pro-rata

Hours of work - 37.5 hours per week, Monday to Friday

If the role is required to work remotely from home due to COIVD restrictions then a stable broadband internet connection will be required

N.B If you have not heard from us within 2 weeks of the closing date, please consider your application to be unsuccessful in this instance.