IT Helpdesk Engineer Apprentice

Job content

Job Description – Helpdesk Engineer Apprentice

The Opportunity

Our client is recruiting for an Apprentice Helpdesk Engineer Apprenticeto join their team in Hook.

The Level 3 Information Communication Technicianapprenticeship programme that we are offering,will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company

‘We are all about communication and interaction and being heard.

We set up the company to offer a suite of complimentary products and services that provides customers with a one-stop-shop for support, billing and account management. It’s very much about technological solutions deployed by real people. We believe in the cloud and all that it offers in terms of cost savings, security, ease of deployment, but we also believe customers need easy access to support staff and real feet-on-the-street.’

The Position

Job Title:

Helpdesk Engineer Apprentice

Apprenticeship Course:

Level 3 Information Communication Technician – Support

Apprenticeship Duration:

Approx. 18 months

Location:

Hook, RG27 9HA

Working Hours:

Monday – Friday, 8.30am – 17.30am

Salary:

£12,000 - £14,000 per annum

Role and Responsibilities

· Supporting incoming customer requests and queries via phone, web , email and providing 1stline fault support, with the aim of delighting our customers through every interaction.

· Dealing with all aspects of customer administration, including IT, CCTV, WIFI, UC and industry processes such as Change Control and porting or numbers and provision of new cloud services.

· Provisioning new services, or dealing with Moves, Adds and Changes for our existing customers.

· Assisting our project team on-site when required.

· Liaising with 3rdparty suppliers, where necessary regarding hardware, software and connectivity support, ensuring that the Holler team and the Customer are kept fully up to date on progress.

· You should have the drive and determination to succeed in a fast paced, fast growing environment, but be approachable and willing to work as part of the team for the greater good of the company.

Desired Qualities, Skills and Knowledge:

Driving Licence

Good communicator

Confident

IT Literate

Logical

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

Job Types: Full-time, Permanent, Apprenticeship

Salary: £12,000.00-£14,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Hook: reliably commute or plan to relocate before starting work (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person