IT Apprentice

Job content

The Opportunity

Our client is recruiting for an IT Support Apprentice to join their team in Hastings, TN35.

TheLevel 3 Information Communication Technician – Support apprenticeship programme that we are offering,will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company

This company is a leading provider of mobile voice and data communication solutions. Based in East Sussex, we are a team of smart, analytical, straight-talking people who live and breathe communications technology.

They don’t think it’s enough to know what something does. Thye need to know how it will make life better for their clients. That can mean spotting technological innovations just as much as negotiating bespoke contracts or lower tariffs.

They are able to draw on a wealth of experience to create integrated communication solutions on any scale. As a result, they work with individuals, SME’s and large organisations in virtually all sectors.

As a completely independent business, they have the ability to negotiate with all the major networks to identify and source the best quality service and the most cost-effective tariffs in the market. They have an outstanding track record of delivering telecommunication solutions that genuinely create efficiencies and generate savings for their clients’ businesses.

The Position

Job Title:

IT Support Apprentice

Apprenticeship Course:

Level 3 Information Communication Technician – Support

Apprenticeship Duration:

12 – 15 months

Location:

Hastings, TN35

Working Hours:

Monday to Friday – 9 to 17.30

Salary:

£12,000- £14,000 pa

Role and Responsibilities

As an IT support technician, you will support our customers with their day-to-day IT queries as well as making sure that all services are maintained and up to date. This includes network devices, client machines, and cloud servers (AWS).

The role will involve external customer communication and support, so it is essential that you are comfortable communicating at all levels and able to remain calm and think on your feet when under pressure.

• Supporting customers over the phone and via email with day-to-day queries.
• Supporting customers by keeping tickets up to date with all relevant notes and responses.
• Managing IT equipment and stock in and out of the business.
• Perform IT admin for customers through basic tasks such as creating users, resetting passwords, etc.
• Setting up IT and network devices for customers.
• Keeping customer devices and services secure and up to date.
• Creating and setting up intricate networks and ensuring they stay secure.
• Supporting the fixed line (Broadband and Telephony) team during busy times.
• Any other tasks that management see fit.

Desired Qualities, Skills and Knowledge:

• Holds a driving licence.
• Has a base knowledge on multiple operating systems (Mac OS/Windows/Linux).
• Has knowledge of Microsoft products.
• Has knowledge on popular cloud/on premise servers.
• Has a basic understanding of VoIP and Broadband services.
• Has previous experience in IT support.
• Is comfortable answering the phone and conversing via email.
• Is a strong team player with ability to also work alone.
• Is able to be organised and able to structure your own working day
• Is a creative individual with the ability to think outside the box to find solutions to complex issues.
• Is confident in their own skills.
• Has the ability to create strong relationships with customers and staff.
• Is a strong communicator.
• Is well organised.

Has the ability to complete tasks in a timely manner

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

Job Type: Full-time

Salary: £12,000.00-£14,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Hastings: reliably commute or plan to relocate before starting work (required)

Work Location: In person