Information Technology Support Specialist
View: 104
Update day: 30-05-2024
Location: Stratford-upon-Avon West Midlands
Category: IT - Software Planning / Projects
Industry: IT Services IT Consulting Software Development Technology Information Internet
Position: Entry level
Job type: Full-time
Job content
About EnableMarket forces are dramatically reshaping supply chains, forcing drastic changes in trading behaviors between manufacturers, distributors and retailers. Many key business decisions are being made without a single source of truth to back them up, resulting in struggles to keep up with consumer expectations and increased disputes between partners.At Enable, we believe in removing barriers between trading partners to create a healthier supply chain — and there’s no better way to do this than with rebates. Rebates drive partner behaviors, while increasing loyalty and trust. They help businesses and their trading partners better understand their data, boost their financial performance, mitigate risks, and drive efficiency and trust. When trading partners can make the best decisions for their businesses, everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers.That’s the core of what we’re doing at Enable: creating a healthy, vibrant supply chain ecosystemwhere partner collaboration drives the best products, services and values to customers.Would you like to work in a vibrant environment where communication, creativity and technical excellence are expected and enjoyed?Enable is searching for an IT Support Specialist to support end-users of a rapidly growing international SaaS provider.We are seeking a talented IT professional with four years of industry experience. A passion for technology, willingness to accept a challenge, a drive to develop skills and problem-solving capabilities are key attributes. This is an exciting role with excellent career and salary opportunities, offering the chance to work within a team of skilled and experienced IT professionals.What You Will Be Doing- Monitoring IT support tickets, responding to tickets or assigning to the team as appropriate.
- Computer equipment procurement and provisioning.
- Laptop configuration.
- Computer equipment support and troubleshooting.
- End-user account administration.
- Running and contributing to proactive IT projects.
- At least four years experience as an IT support professional.
- A degree in IT, Computing, Computer Science or another relevant subject.
- Experience working on an IT support desk using a ticketing system.
- Experience working in a fast-paced and dynamic environment, providing quick responses while maintaining quality and accuracy.
- Experience in supporting both macOS and Windows users.
- High standard of written communication.
- Ability to communicate clearly with non-technical users.
- Experience supporting Executive and high-level team members.
- Knowledge of Microsoft technologies such as Active Directory, Microsoft 365, and Teams.
- Experience in SaaS product administration (e.g. Zoom, Salesforce).
Deadline: 14-07-2024
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