Hotel Receptionist

☞ The Mercure Bournemouth Queens Hotel & Spa

View: 105

Update day: 11-06-2024

Location: London

Category: PG / PB / Reception Restaurant / Hotel / Tourism Serving / Cleaner / Maids

Industry: Hotels Resorts

Job type: Permanent

Salary: £9.05 an hour

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Job content

Job Description

First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.


Overview of duties

  • Welcomes guests and takes care of them from their arrival through to departure
  • Contributes to guests’ permanent satisfaction by providing high quality services throughout their stay
  • Helps encourage customer loyalty by building friendly, personalized relationships
  • Anticipates guests’ needs and takes them into consideration
  • Completes all tasks linked to the guest’s arrival and departure in compliance with internal procedures
  • Handles phone calls
  • Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
  • Handles e-mails

Work Experience

  • Previous experience in similar role is preferable.
  • Friendly, approachable with excellent customer service skills.
  • Flexibility in working hours essential
  • Basic IT skills
  • Full training provided

Benefits

  • Hourly rate of £9.05
  • Annual Bonus Scheme
  • Discounts in Accor properties worldwide
  • Free stays at AccorHotels UK & Ireland
  • Friends & Family vouchers
  • Additional holidays with service
  • Pension Scheme
  • Cycle to work Scheme
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Deadline: 26-07-2024

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